Create a Voice Channel in TextPeak — Caller ID and Voice OTP

A Voice channel places programmable calls, runs IVR flows and reads out one-time passcodes. Each channel is linked to one caller ID, and a caller ID can belong to only one channel.

Creating the channel

Log in to TextPeak in your browser.
Click Channels in the main menu on the left.
The Channels page opens and lists every channel type, with the number of channels you have created under each one.

Screenshot of the TextPeak Channels page showing the intro banner and the start of the channel type grid — The **Channels** page in TextPeak

Select the Voice card, then select Add channel.

Voice channel list with an empty state inviting you to create the first channel — An empty type list offers the same Add channel control.

Enter a Channel name and a Channel description.
To limit which IP addresses can call this channel, select Enable IP ACL and add the addresses under Add IP.
Add Tags if you group channels by team, campaign or environment.
To try the channel without sending real messages, select Use Demo Sending.

Channel details step of the Add new channel form for Voice — Step 2 stays locked until the channel details are complete.

Select Next.
Under Voice settings, choose the Caller ID this channel places calls from. Only numbers that are not already linked to another channel appear in the list.

Voice settings step with the Caller ID drop-down — Only numbers not already linked to another channel appear in the list.

Select Save & activate.

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NOTE
Saving activates the channel straight away and it starts accepting traffic. You can pause or edit it at any time.

The channel appears in the Voice list, and the Caller Id column shows the number it calls from.