Activity Log List

The Activity Log List contains user events in PBX Stats and the Agent Workspace. Managers can filter the log by time range, user name, event parameters, and other settings.

You need to assign the show_activity_log permission to the managers to provide them access to activity logs:

To view activity logs:

Screenshot of the **Edit Role** form with the **show_activity_log** permission enabled — **Edit Role** form with the **show_activity_log** permission enabled

Go to Activity logs > Activity audit log.

Activity logs > Activity audit log tab
Set Time Range, Users, and other filters, and click Search.

Activity audit log page
Refer to the following log event data:

Created - event date and time in UTC
Username - the name of the user who performed the event
User Ip - IP address of the user who performed the event
Event, Sub Event, Event Object, Comments, Request Uri - additional event parameters
Click Show Params to see further details and copy them.

Show Params section

Whisper/Barge/Listen

On the Whisper/Barge/Listen tab of the Activity logs menu, you can search for the following actions of interacting with agent calls within the specified timeframe:

Whisper - talking to the agent during the call
Barge - talking to both the agent and the customer
Listen - listening to the call

Activity logs > Whisper/Barge/Listen tab

The resulting table will show you the names and extensions of agents to whose calls the manager connected, the action duration, and the CDR ID of the call.

Screenshot of the **Whisper Log** list — **Whisper Log** list

The show_whisper_log permission enables access to the Whisper/Barge/Listen log:

Screenshot of the **Edit Role** form with the **show_whisper_log** permission enabled — **Edit Role** form with the **show_whisper_log** permission enabled