Messaging
Enable and manage messaging feature in the Dialer, including setting up templates, viewing reports, and handling balance alerts.
The CommPeak Dialer can send messages to leads triggered by certain events. For example, you can use them to send a verification link to leads after they've made deposits.
Agents can also send messages from the call or feedback pages.
Sending messages
To enable the messaging-sending feature:
- Make sure you have funds in your CommPeak account.
- Submit a ticket to the support team with a feature request:
- Create templates for each event describing what you want the lead to see and attach them to the support ticket.
- For marketing emails, specify sending hours for all subscriber countries.
The support team will do the rest, and you can send messages and check reports.
To view the user portal reports, go to Messaging > SMSEDRs at CommPeak Portal.
TIPIf you are interested in the CommPeak messaging services, please refer to the articles in this section.
If you need to send an SMS campaign, you can use our TextPeak platform.
Reports and alerts
To view the Dialer message or email reports, go to Reports and select Settings > Messaging Integrations and expand the Messaging Logs tab. You can find more information in this article.
If you run out of credit, the system will let you know in Realtime Alerts so that you can top up your account in time.
Updated 7 days ago