Best Practices for Ensuring Your Account Security

Account security is a critical aspect of managing your CommPeak Portal effectively. Protecting your account from unauthorized access and potential breaches is essential to ensure the confidentiality and integrity of your communications.

This section provides detailed guidance on various security measures and practices designed to enhance your account's security.

PBX IP ACL Setting

Allow specific IP addresses to access your PBX system by setting whitelisted IP addresses in Web ACL, SIP ACL, or Click2Call ACL or use Dynamic DNS (DDNS) for dynamic IP addresses and Geo ACL for country-based whitelisting.

Setting the Spending Limit with the Rate Cap

Prevent unnecessary expenses by setting a rate cap for call center agents, limiting their spending on phone numbers with high charges.

Using CommPeak Support PIN

Find and re-generate your CommPeak support PIN ensuring that sensitive account information and requests are only handled by authorized users.

Proactive Account Monitoring

Enhance account security and control spending with Proactive Account Monitoring and stay on top of your CommPeak account.

How Can I Handle Phishing and Spam Issues?

Beware of fake CommPeak emails from imposters trying to initiate spam or phishing attempts. To check authenticity, see how to view email headers in your mailbox.

How to Keep Your Account Secure

Protect your account with CommPeak's security tips to keep safe.

How to Create a Secure Password

Create strong and unique passwords by mixing characters, keeping them secure, and avoiding personal info, common words, sequences, and reused passwords.

How to Restore Your Forgotten Password

Forgot password for your CommPeak account? Reset it in four easy steps.