Adding Devices and Users

Devices are similar to accounts you must register in a softphone application or an IP phone.

Users are agents who log into devices to start making calls.

Devices

To add adevice:

1

Open Devices

In your PBX control panel, go to Applications and select Devices:

2

Open the device list menu

Click on the list icon in the top-right corner:

3

Add a PJSIP device

Click Add New PJSIP Device in the drop-down menu:

4

Fill in the device details

Fill in the device details:

• Secret: it is recommended to use the strong password generated by the system

• ID: enter a unique integer number

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NOTE

You will need the secret (password) and ID to register the device in the softphone application or IP phone.

• Device Type: select the following:

  • Adhoc - the device can have several logins and passwords and can be used by multiple agents

  • Fixed - has one login and password and is attached to one extension only

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  NOTE

  1. The ad-hoc device is more secure than the fixed one.
  2. The fixed type is not available with the CommPeak Softphone.

• Default User: leave none .

Users

To add a user:

1

Open Users

In your PBX control panel, go to Applications and select Users.

2

Add a user

Click + Add User:

3

Fill in the user details

Fill in the user details:

• User Extension: enter the extension number
• Display Name: enter a name that will be displayed for calls from this user
• User Password: enter eight digits the user will enter as a password when logging in to the softphone application.

4

Submit the user

Click Submit.

5

Apply the configuration

Click APPLY CONFIG in the top right to apply the settings immediately: