Devices are similar to accounts you must register in a softphone application or an IP phone.

Users are agents who log into devices to start making calls.

Devices

To add a device:

1. In your PBX control panel, go to Applications and select Devices:

   

2. Click on the list icon in the top-right corner:

   

3. Click Add New PJSIP Device in the drop-down menu:

   

4. Fill in the device details:

   

   • Secret: it is recommended to use the strong password generated by the system
   • ID: enter a unique integer number

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   NOTE

   You will need the secret (password) and ID to register the device in the softphone application or IP phone.

• Device Type: select the following:

  • Adhoc - the device can have several logins and passwords and can be used by multiple agents
  • Fixed - has one login and password and is attached to one extension only

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  NOTE

  1. The ad-hoc device is more secure than the fixed one.
  2. The fixed type is not available with the CommPeak softphone.

• Default User: leave none .

1. Click Submit.
2. Click Apply Config in the top right to apply the settings immediately:

Users

To add a user:

1. In your PBX control panel, go to Applications and select Users.

2. Click + Add User:

   

3. Fill in the user details:

   

   • User Extension: enter the extension number
   • Display Name: enter a name that will be displayed for calls from this user
   • User Password: enter eight digits the user will enter as a password when logging in to the softphone application.

4. Click Submit.

5. Click APPLY CONFIG in the top right to apply the settings immediately: