FAQs

CommPeak VoIP Services FAQs

Below are the most common questions about using CommPeak VoIP Service.

Following these best practices ensures high-quality, secure VoIP calls while minimizing network disruptions.

How Are Calls Handled and Optimized with CallBoost?

CallBoost is a dynamic call routing engine designed to enhance call success rates for CommPeak SIP customers by automatically rerouting calls based on previous call outcomes.

Read more about handling and optimizing calls with CallBoost

How Can I Set Up a VoIP Network With Dual ISPs?

The best practice is to allocate one ISP for VoIP traffic and another for data traffic.

Read more about setting up VoIP with dual ISPs

How Can I Manage Load Balancing or Failover Across Multiple IP Addresses?

You can try using multiple PoPs for higher redundancy if the entire local network goes down.

Read more about managing load balancing or failover

Do You Support DNS SRV Record?

CommPeak provides DNS A records to point to our SIP proxies.

Read more about DNS SRV record support

Do You Support SIP Over TLS and SRTP?

CommPeak supports encrypted SIP signaling over TLS and encrypted media transmission via SRTP.

Read more about SIP TLS SRTP encryption methods

Can VPN Affect VoIP Calls?

Yes, the use of a VPN can impact VoIP calls in several ways.

Read more about how VPN affects VoIP calls

Do You Support IPSec Integration With Customers?

At the moment, we do not support the establishment of IPSec with customers but you can request this support.

Read more about IPSec integration

What Codecs Provide the Best Sound Quality?

For the best sound quality, all calls in CommPeak Dialer, CommPeak Cloud PBX, or CommPeak Softphone are default switched to G.722 HD wideband audio codec.

Read more about codecs and sound quality

What Are CommPeak's Current IP Ranges?

CommPeak has a large network of globally distributed PoPs (SIP signaling points of presence).

Read more about CommPeak's current IP ranges

Where Is My Traffic Sent To?

Your media is routed directly to the carriers' closest demarcation point.

Read more about traffic routing

How to Learn Which Exactly Caller ID Rule Was Triggered?

You can generate a Call Records report (CDRs) to check the caller ID.

Read more about identifying triggered Caller ID rules

What Is E.164 Standard?

E.164 is the global standard for telephone numbering, ensuring every device within the PSTN possesses a globally unique number.

Read more about the E.164 standard

What Ports to Allow for CommPeak VoIP Services?

You need to define your firewall or network settings to allow specific ports to ensure seamless connectivity for VoIP Services.

Read more about allowed ports for VoIP services

What to Do If Port 5061 Is Blocked?

If you're experiencing blocked access, you can connect securely using TLS transport over specific ports.

Read more about what to do if Port 5061 is blocked

Important Note: Third-Party Applications Usage

Manual enabling SRTP (Secure Real-Time Transport Protocol) is required when using TLS for SIP transport.

Read more about third-party application usage

Updated about 2 months ago

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