SMS and WhatsApp Campaigns From the CommPeak Portal

The Messaging Campaigns page in the CommPeak Portal shows your most recent campaigns and opens TextPeak, where you build, send, and track bulk SMS and WhatsApp campaigns. Campaigns, contact lists, and message templates are managed in TextPeak, so this page works as your entry point to them from the Portal.

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NOTE
The Portal refers to TextPeak as SMS Platform. The Open in SMS Platform and Manage campaigns buttons open TextPeak in a new browser tab, already signed in with your CommPeak Portal account.

Opening the Messaging Campaigns page

Expand Messaging in the main menu and select Messaging Campaigns.

Screenshot of the Messaging menu in the CommPeak Portal with Messaging Campaigns selected — **Messaging Campaigns** menu tab

The Messaging Campaigns page opens.

Recent campaigns

The Recent Campaigns table lists your latest TextPeak campaigns, and the counter next to the table title shows how many campaigns your account has. Click a campaign name to open that campaign in TextPeak, or click Manage campaigns to open the full campaign list.

Column	Description
Name	The campaign name, with the date and time the campaign was created.
Status	The current campaign status, for example Draft. For every status and what it means, see Campaign Management.
Type	The campaign type: Outbound only, Inbound & outbound, or Transactional.
From	The sender ID the campaign sends from.
Recipients	Sending progress, shown as messages sent out of the total number of recipients.
CTR	The click-through rate for short links in the message.
Cost	The amount the campaign has cost so far.

What you can do with campaigns in TextPeak

The cards under Everything you need to run SMS campaigns summarize what the TextPeak campaign tools cover:

Build a campaign step by step: pick contact lists, a sender ID, and the message, then send it right away or schedule it within your working days and hours. See Creating Campaigns.
Run A/B tests: split a campaign into message variants with custom ratios and compare their results to find the text that performs best.
Track links and CTR: short URLs count every click, so you can follow the CTR per domain and build a segment of contacts who clicked for a follow-up campaign. See Analytics & Insights.
Reuse templates and personalize messages: insert contact fields and word groups into reusable templates. See Message Templates and Word Groups.
Watch performance in real time: follow sending progress, delivery, clicks, opt-outs, and cost while the campaign runs.
Stay in control: pause and resume a campaign at any time, set auto-pause rules, and rely on content checks that stop harmful links before the messages go out.

Campaign types

The Campaign types panel describes the three types you can choose when you create a campaign:

Type	Use it for
Outbound only	One-way messages such as promotions and announcements.
Inbound & outbound	Two-way campaigns that let recipients reply.
Transactional	Service messages such as alerts and reminders.

Screenshot of the Campaign types and Resources panels on the Messaging Campaigns page — **Campaign types** and **Resources** panels

Each campaign sends through a channel. To see the SMS streams and other channels on your account, open Managing Channels (Streams) in the CommPeak Portal.

Getting started

The page also embeds the SMS Platform - Creating an SMS campaign video, a walkthrough of building a campaign in TextPeak.

To create your first campaign, see Creating Campaigns. For an overview of how campaigns, templates, word groups, and analytics work together, see Campaigns.