How Can I Tell in Call Records Whether a Call Was Handled by a Bot?
Answer
There are no new call statuses - bots set lead statuses through the campaign's normal status flow (via their disposition webhook/tools). A call's outcome is readable from who connected:
| Outcome | Human agent on the call | AI Agent on the call |
|---|---|---|
| Bot handled the call end-to-end | — | ✔️ |
| Bot qualified, then transferred to a human | ✔️ | ✔️ |
| Vendor failed, a human caught the lead instead | ✔️ | — |
| Nobody connected | — | — (AI drop) |
If the bot ends a call without reporting a disposition, the campaign's default feedback status is applied - the same behavior as an unanswered agent feedback.
The bot's conversation summary is stored on the lead (comments tagged AI Summary) and on the call's playback view.
Updated 23 days ago
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