How Can I Tell in Call Records Whether a Call Was Handled by a Bot?
Answer
There are no new call statuses - bots set lead statuses through the campaign's normal status flow (via their disposition webhook/tools). A call's outcome is readable from who connected:
| Outcome | Human agent on the call | AI Agent on the call |
|---|---|---|
| Bot handled the call end-to-end | — | ✔️ |
| Bot qualified, then transferred to a human | ✔️ | ✔️ |
| Vendor failed, a human caught the lead instead | ✔️ | — |
| Nobody connected | — | — (AI drop) |
If the bot ends a call without reporting a disposition, the campaign's default feedback status is applied - the same behavior as an unanswered agent feedback.
The bot's conversation summary is stored on the lead (comments tagged AI Summary) and on the call's playback view.
Updated 3 days ago
Did this page help you?