How Can I Improve the Audio Quality of Calls?

CommPeak Softphone automatically improves the audio quality on the agent's side.

You can additionally use the Noise Suppression feature to reduce customer audio background noise. This feature is available in Settings > Microphone & Headset Settings.

Screenshot of the **Noise Suppression** option

Noise Suppression option

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NOTE

You can find out how to enable noise suppression and which options are available in the Audio article.