How Can I Improve the Audio Quality of Calls?
CommPeak Softphone automatically improves the audio quality on the agent's side.
You can additionally use the Noise Suppression feature to reduce customer audio background noise. This feature is available in Settings > Microphone & Headset Settings.

Noise Suppression option
NOTE
You can find out how to enable noise suppression and which options are available in the Audio article.
Updated about 10 hours ago