Issue

Users experience interruptions or poor audio quality during calls.

Possible Causes and Solutions

The issues with interruptions or poor audio quality during calls can have several reasons:

Reason 1. Network Jitter

Jitter occurs when data packets arrive irregularly, leading to choppy audio. Implementing a jitter buffer can help mitigate this issue.

Reason 2. Insufficient Bandwidth

Ensure your internet connection provides adequate bandwidth for VoIP calls. Each call typically requires at least 100 kbps.

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NOTE

Check the CommPeak Speed Test page that provides more details about how you can assess your connection's speed and quality.

You can also check the Call Quality Issues article to learn how to troubleshoot other call quality issues.