Speech to Text

Welcome to CommPeak Speech to Text, a powerful tool designed to convert spoken audio into written text, which provides a robust solution for transcribing conversations and recordings and is a perfect addition to your contact center.

CommPeak Speech-to-Text enables you to transform audio data into a searchable and analyzable format automatically. This feature facilitates efficient review of customer interactions, extraction of key information, and streamlined data processing.

This section of the documentation will guide you through the process of integrating and utilizing CommPeak Speech-to-Text, allowing you to effectively leverage your audio data.

Please refer to the following pages to learn how to get started and make the most of the feature that enables users to transform audio from calls into written transcripts: