Operating Web-Based Softphone Widget

Detailed instructions for making and receiving calls in the web-based Softphone widget.

Detailed instructions for managing active calls in both full and mini modes, including features like call transfer, muting, holding, conferencing, and volume control.

Find out how to view, filter, and manage recent call history, including call details and re-dial options, in both full and mini modes.

This article explains how to use the Listen, Whisper, and Barge functions in CommPeak Softphone, allowing managers to monitor and interact with agent conversations.

Here, you will find an explanation how to switch between Available and Do Not Disturb (DND) statuses in the full and mini modes and how each status affects call functionality.

A list of errors you can see in CommPeak Softphone with explanations.

Access CommPeak Softphone's settings to test sound quality, set a ringtone, add SIP accounts, and perform other configurations.