Softphone Errors Explained
A list of errors you can see in CommPeak Softphone with explanations.
The following table contains descriptions of errors you may have while operating the CommPeak Softphone.
| Error | Description |
|---|---|
| RTP Timeout | The session ended due to the loss of RTP |
| Media Access Denied | Media access was denied for the local user when prompted for audio/video devices. Solution: Try plugging/unplugging the headphones and make sure the mic is allowed in the browser. |
| Dialog Error | An in-dialog request received a 408 or 481 SIP error |
| No Answer | An incoming call was not answered in the time set in the configuration no_answer_timeout parameter |
| Terminated | RTCSession terminated by a local or remote peer |
| Canceled | RTCSession canceled by a local or remote peer |
| No ACK | An incoming INVITE got a 2XX status code as a reply, but no ACK was received |
| SIP Failure Code | A negative SIP response was received, which is not part of any of the groups defined in the SIP Error Causes |
| Lost Connection | The connection to a SIP account was lost. |
| Rejected 603 | The user is blocked from making calls. This may happen if the session has expired, the account is disabled (inactive), or the user’s state is set to “On Break” (not allowed to make outbound calls). |
Updated 1 day ago