Detailed instructions for making and receiving calls in the built-in Softphone version
In this article, you will learn how to start a call or receive an incoming call.
To complete your call, click the red call end button.
Outgoing Calls
To start an outgoing call, act as follows.
Click numbers on the dialpad or enter the number into the field above it.
Then click the dial button.
Built-in Softphone dialpad
Using Predefined Dialing Prefixes
You can also use predefined prefixes to match your call center's specific dialing requirements.
If your manager has enabled this feature, a drop-down menu will appear next to the destination bar on your Softphone instance.
Prefixes are loaded automatically upon login based on your user settings.
The prefix dropdown is hidden by default. It will only appear in the full mode version of your instance if your manager has configured specific prefixes for your account.
To use the feature, choose the required prefix (which may include numbers, *, or #) from the drop-down list and the softphone automatically adds the selected prefix to the beginning of the phone number you are calling.
Selecting prefix
Incoming Calls
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IMPORTANT
You won't receive any calls if the DND status is enabled. You can learn how to exit DND and receive calls again from Available and DND Statuses article.
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NOTE
If the Auto-Answer feature is turned on for the SIP account you are using, the ringtone will play for the number of seconds you have set. Then, the ringtone will be interrupted by a short beep signal, meaning that you have been connected and can start talking.
Incoming call options
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IMPORTANT
WebRTC Softphone Session Behavior
The WebRTC softphone will automatically close if there is no active CommPeak Dialer/PBX session in the user's browser.
When does the Softphone Cose?
The softphone will be closed in the following situations:
No active Dialer/PBX tab: If the user closes all browser tabs with the Dialer/PBX, the softphone will detect the absence of an active session and close automatically.
User logout: When the user logs out of the Dialer/PBX using the menu option (Menu >** Logout**), the softphone session ends, and the window closes.
Session timeout: If the user's session expires due to inactivity or timeout, the Dialer/PBX will automatically log the user out and redirect to the login page. This also causes the softphone to close.
Warning Before Closure
Before the softphone closes due to an inactive session, it will display the following message: "Window will be closed soon, since there is no active session"
This warning will remain visible for 5 seconds before the softphone window closes automatically.
