Making Calls

Detailed instructions for making and receiving calls in the built-in Softphone version

Learn how to start a call or receive an incoming call. To complete your call, click the red call end button.

Outgoing Calls

To start an outgoing call, act as follows.

  1. Click numbers on the dialpad or enter the number into the field above it.

  2. Then click the dial button. ​

    Screenshot of the built-in Softphone dialpad

    Built-in Softphone dialpad

Incoming Calls

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IMPORTANT

You won't receive any calls if the DND status is enabled. You can learn how to exit DND and receive calls again from Available and DND Statuses article.

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NOTE

If the Auto-Answer feature is turned on for the SIP account you are using, the ringtone will play for the number of seconds you have set. Then, the ringtone will be interrupted by a short beep signal, meaning that you have been connected and can start talking.

Screenshot of the incoming call options

Incoming call options


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IMPORTANT

WebRTC Softphone Session Behavior

The WebRTC softphone will automatically close if there is no active Dialer/PBX session in the user's browser.

When does the softphone close?

The softphone will be closed in the following situations:

  • No active Dialer/PBX tab: If the user closes all browser tabs with the Dialer/PBX, the softphone will detect the absence of an active session and close automatically.
  • User logout: When the user logs out of the Dialer/PBX using the menu option (Menu → Logout), the softphone session ends, and the window closes.
  • Session timeout: If the user's session expires due to inactivity or timeout, the Dialer/PBX will automatically log the user out and redirect to the login page. This also causes the softphone to close.

Warning Before Closure

Before the softphone closes due to an inactive session, it will display the following message:
"Window will be closed soon, since there is no active session"
This warning will remain visible for 5 seconds before the softphone window closes automatically.

WebRTC Softphone warning message before closure

WebRTC Softphone warning message before closure