Making Calls

Detailed instructions for making and receiving calls

Learn how to start a call or receive an incoming call. To complete your call, click the red call end button.

Outgoing Calls

To start an outgoing call, act as follows.

  1. Click numbers on the dialpad or enter the number into the field above it.

  2. Then click the dial button. ​

    Screenshot of the built-in Softphone dialpad

    Built-in Softphone dialpad

Incoming Calls

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IMPORTANT

You won't receive any calls if the DND status is enabled. You can learn how to exit DND and receive calls again from Available and DND Statuses article.

If the Auto-Answer feature is turned on for the SIP account you are using; the ringtone will play for the number of seconds you have set. Then, the ringtone will be interrupted by a short beep signal, meaning that you have been connected and can start talking.

Screenshot of the incoming call options

Incoming call options