Space Statistics

On the Space Statistics page of the TextPeak Inbox, managers can monitor Inbox statistics for their managed teams and agents, as well as the entire space.

Managers can filter by date and specific teams to view conversation numbers, response rates, message costs, and breakdowns by conversation status, communication channels (streams), and tags used. They can also see performance by status and compare teams across metrics like conversation volume, active/closed/unanswered counts, cost, and response rate.

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Important

Managers can access the TextPeak Inbox statistics provided they have the corresponding Inbox role permission (Display the manager statistics page.) enabled for their account.

To load Inbox space statistics:

1. Log in to TextPeak in your browser.
2. Select Inbox in the main TextPeak menu.
3. Click Space Statistics.

4. To see statistics for a specific team, select it on the list in the Teams section.

To apply filtering by:

• Dates: at the top of the page, click to select the start and/or end date.

• Teams and/or dates: at the top right, click the Filters button, select the needed teams from the drop-down list (or click Select All to apply the filter to all space teams), if needed, adjust the filter dates, and then click Apply Filters.

Team Statistics

The Team Statistics page allows managers to see overall team statistical data as well as individual agents' statistics within that team, including breakdowns by communication channel and tags, enabling agent comparison.

To see statistics for a specific agent, select it on the list in the Agents section.

To apply filtering by:

• Dates: at the top of the page, click to select the start and/ or end date.
• Agents and/or dates: at the top right, click the Filters button, select the needed agents from the drop-down list (or click Select All to apply the filter to all the agents within the team), if needed, adjust the filter dates, and then click Apply Filters.

Agent Statistics

The Agent Statistics page allows managers to see the agent's overall statistics and performance within each team they are part of, with the ability to filter by team.

To apply filtering by:

• Dates: at the top of the page, click to select the start and/ or end date.
• Teams and/or dates: at the top right, click the Filters button, select the needed Teams (if any) from the drop-down list (or click Select All to apply the filter to all the teams the user belongs to), if needed, adjust the filter dates, and then click Apply Filters.