CommPeak Softphone: Complete Guide to Calling & Settings

Refer to the following pages for details on how to use the standalone CommPeak Softphone, including the web-based widget:

System Requirements

Standalone CommPeak Softphone System Requirements.

Interface Description

Introduction to the CommPeak Softphone interface in full and mini modes.

Making Calls

Detailed instructions for making and receiving calls in both full and mini modes.

Active Call Functions

Detailed instructions for managing active calls in both full and mini modes, including features like call transfer, muting, holding, conferencing, and volume control.

Call History

Find out how to view, filter, and manage recent call history, including call details and re-dial options, in both full and mini modes.

Listen, Whisper, & Barge

This article explains how to use the Listen, Whisper, and Barge functions in CommPeak Softphone, allowing managers to monitor and interact with agent conversations.

Available & DND Statuses

Here, you will find an explanation how to switch between Available and Do Not Disturb (DND) statuses in the full and mini modes and how each status affects call functionality.

Rating Calls

Report call issues and rate connection quality both during and after a conversation in full and mini modes.

Softphone Errors Explained

A list of errors you can see in CommPeak Softphone with explanations.

Changing Settings

Access CommPeak Softphone's settings to test sound quality, set a ringtone, add SIP accounts, and perform other configurations.