Operating Standalone CommPeak Softphone

Standalone CommPeak Softphone System Requirements.

Introduction to the CommPeak Softphone interface in full and mini modes.

Detailed instructions for making and receiving calls in both full and mini modes.

Detailed instructions for managing active calls in both full and mini modes, including features like call transfer, muting, holding, conferencing, and volume control.

Find out how to view, filter, and manage recent call history, including call details and re-dial options, in both full and mini modes.

This article explains how to use the Listen, Whisper, and Barge functions in CommPeak Softphone, allowing managers to monitor and interact with agent conversations.

Here, you will find an explanation how to switch between Available and Do Not Disturb (DND) statuses in the full and mini modes and how each status affects call functionality.

Report call issues and rate connection quality both during and after a conversation in full and mini modes.

A list of errors you can see in CommPeak Softphone with explanations.

Access CommPeak Softphone's settings to test sound quality, set a ringtone, add SIP accounts, and perform other configurations.