The Templates section contains message templates that you can use in SMS Campaign. Here you can create new templates, edit and delete existing templates, and manage word groups.

Creating a New Message Template

To add a new template:

1. Go to Campaigns > Templates and click Create New Template.

   

2. In the Template Details section, enter a template name and description.

   

3. In the Message Content section, enter the text message that will be sent to your clients.
   The UTF8 indicator will alert you if you use non-Unicode characters. The single SMS limit will decrease to 70 characters.

   

   It is possible to add up to four variants to conduct an SMS AB Testing. To add a variant, click the plus button above the message box.

4. Below the message box, you can see tags. They are pulled from contact fields and used as variables to enable sending personalized messages.
   For example, you can add the Name tag, which will include the contact's name in your message.
   To add a tag, you can just place the cursor in the needed place of your message and click on the tag.

5. You can add an Opt out URL to let the recipient unsubscribe and stop receiving your messages, or a Short URL redirecting the recipient to your website.
   Just click on the needed button, and the [optout] or [shorturl] variable will be added to your template. You will be able to add the URL when creating a campaign according to the previously made domain settings.

6. Add a word group to increase the number of unique messages in your campaign.
   You can add manual or automatic word groups to your message. Words belonging to a word group are randomly selected for each sent message. Your recipients will get unique messages, which will help avoid detecting them as spam.

   

   Word groups are presented in message templates in curly brackets.
   Below the message box on the left, you will see your message's minimum and maximum length, depending on the words chosen from word groups. On the right, you will see the number of unique messages that can be sent with the word groups used.

   • Manual word group
     To create it, just type text variants in the needed place of your message in curly brackets, separated with a vertical bar. E.g.: {Hello|Hi|Hey}.
   • Automatic word group
     If you want to use the same word group in other messages later, you can create an automatic word group as follows:
     1. Click the Auto Word Group button in the message section while creating an SMS campaign.
     2. Select on the the options:
     • Add existing word group to use an existing one and then select it from the drop-down list
     • Add new word group to create a new one by adding a title and word options.
       c. Click Add Word Group/Create Group.

7. Use the RTL Editor option to write messages in one of the RTL (Right to Left) languages, like Arabic or Hebrew.

• Check how the recipients will see your message variant in the mobile phone preview on the right. Click Spin Again to switch between the unique messages generated with the word groups used.

  

7. Click Save at the top and then Done.

The newly created template will appear in the list.

The list of templates contains the following columns: