FAQs
CommPeak Portal FAQs
Below are the most common questions about using CommPeak Portal.
How Can VPN Affect VoIP Calls?
The use of a VPN can impact VoIP calls quality and performance in a number of ways.
Read more about how VPN affects VoIP callsWhat Are the Supported Codecs?
We support the following codecs: G.722 (supported by CommPeak Dialer, CommPeak Cloud PBX, and CommPeak Softphone), G.729a, G.711u/a, GSM, ADPCM, and iLBC.
Read more about supported codecsCan I Make a Test Call Before Crediting My Account?
You can explore CommPeak's VoIP termination solutions before signing up with our free trial, which provides $0.20 USD credit for approximately 30 call minutes.
Read more about making test callsDo You Offer Termination in Every Country?
We offer a comprehensive voice termination service for most major destinations worldwide.
Read more about termination coverageWhat Is SIP Origination and SIP Termination?
Call origination refers to calls initiated by a calling party using a telephone exchange of PSTN and reaching a VoIP service endpoint while call termination refers to the reverse process, whereby a call is initiated by a VoIP caller with a PSTN endpoint.
Read more about SIP Origination and TerminationHow Up-To-Date Are the CDRs?
CDRs are updated almost instantly within minutes of call completion.
Read more about CDR updatesCan I Use My Wireless Satellite Connection?
Yes. CommPeak's termination service works over any type of Internet connection with relatively low and stable latency.
Read more about using wireless satellite connectionsCan I Disable the Ability of the Specific User to See Balance and Total Usage?
This is not currently supported. However, you can create several users with different profiles so that each one can see specific reports.
Read more about disabling visibility of balance and usageCan I Use One Number on My SIP as a Static Number for Outbound and Inbound Calls?
Yes, you can use one number on your SIP account as a static number for outbound and inbound calls.
Read more about using one number for outbound and inbound callsDo You Have a VoIP Reseller Program?
Yes. CommPeak offers a rewarding partner Affiliate program where IT professionals can join as VoIP resellers, VoIP carriers, or VoIP providers.
Read more about the VoIP reseller programDo You Have an SMS Reseller Program?
Yes. CommPeak offers a rewarding partner Affiliate program where IT professionals can join as SMS marketing resellers and create a residual business for themselves.
Read more about the SMS reseller programRefer to the Account Security FAQs section for details about securing your CommPeak account.
Also, check the Billing and Payments FAQs section for answers to common questions about billing and payments.