You can check your incoming calls against set time ranges (e.g., business and non-business hours) and then route the calls depending on the check result.

Step 1: Access the Classic PBX Web Interface

1. Obtain your Classic PBX server's domain and admin credentials from CommPeak support team.

2. Open a web browser, navigate to the domain, and log in to the server.

   

Step 2: Create a Time Group

1. In the main menu of your Classic PBX, go to APPLICATIONS and select Time Groups.

2. Click + Add Time Group.

   

3. Fill in the necessary information: enter the group description and configure time settings for working hours and/or weekdays, monthdays, and months.

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   NOTE

   The server time is visible on the Time Groups page next to the + Add Time Group button.

   

   

4. Click Submit.

Step 3: Create a Time Condition

1. In the main menu of your Classic PBX, go to APPLICATIONS and select Time Conditions.

2. Click + Add Time Condition:

   

3. Fill in the necessary information:

   • enter the condition name

   • in Time Zone , the default value is UTC; select your local one if needed

   • in Time Group, select a previously created time group

   • Destination matches - if the time matches, you can route a call to an extension, a ring group, a queue, or to a previously configured IVR

   • Destination non-matches - you can route a call to a Voicemail if the call time doesn't meet the time condition

     

4. Click Submit.

5. Click APPLY CONFIG in the top right to apply the settings immediately.

   

   
   

Step 4: Configure Inbound Call Route with Time Condition

1. In the main menu, click CONNECTIVITY and select Inbound Routes from the dropdown menu.

2. Edit an existing inbound route or create a new one, as explained in the guide about configuring inbound routes.

3. In the Set Destination section, select Time Conditions from the drop-down menu.

4. Choose the time condition you created in Step 3 from the drop-down menu.

   

Step 5: Test the Time Conditions

Place a test call to the designated phone number or DID during different time periods to verify that the call is routed correctly based on the time conditions.