Troubleshooting TextPeak
Fix message delivery, scheduling, inbound and two-way messaging, contact, CRM, and 2FA issues in TextPeak.
Find the issue you see in the tables below, then open its article for the full fix. Most TextPeak issues come from the account balance, number formats, sending limits, or DID setup, so start with the quick checks.
Check the SMS service status
Before you troubleshoot your own setup, check whether the issue is on the CommPeak side. TextPeak sends your messages through the CommPeak SMS gateway, and the card below shows its live status. If it shows an issue or scheduled maintenance, wait for it to clear before you change any settings, and open the card for incident updates.
Check these first
Run these checks before you open an article. They solve many sending and receiving issues.
- Make sure your account has enough balance to send messages.
- Make sure recipient numbers use the full international format, including the country code.
- Check that the destination is not on your Blocked Destinations list, and that you send within your Sending Hours and daily limits.
- To receive messages, make sure your DIDs forward incoming SMS to TextPeak. See How Can I Get My DIDs Incoming Messages Into TextPeak?.
- For integrations, check your API Keys and make sure the IP addresses that send requests are on your Access Control List (ACL).
Sending messages
Use these articles when messages do not go out or do not reach recipients.
| Issue | What you see | Common causes |
|---|---|---|
| Message Delivery Failures in TextPeak | Some messages do not reach their recipients | Invalid recipient numbers, carrier restrictions, content filtering, blocked or unavailable destinations, the daily limit reached, insufficient balance |
| Delayed or Failed Message Scheduling in TextPeak | Scheduled messages go out at the wrong time or do not go out | Time zone settings, overlapping campaigns, low account balance, the daily limit reached, platform limitations |
Receiving and replying
Use these articles when customer messages do not reach you or you cannot reply.
| Issue | What you see | Common causes |
|---|---|---|
| Not Receiving Inbound Messages in TextPeak | No incoming messages arrive in TextPeak | SMS forwarding from your DIDs to TextPeak is not set up |
| Issues With 2-Way Messaging | You cannot receive or answer customer replies | DID number configuration, platform settings, Two-Way SMS not supported for the number |
Account, contacts, and integrations
Use these articles for sign-in, contact list, and Customer Relationship Management (CRM) integration issues.
| Issue | What you see | Common causes |
|---|---|---|
| TextPeak 2FA Login Issues | The OTP email for two-factor authentication (2FA) does not arrive | An incorrect email address in the user's settings |
| Difficulty Adding or Managing Contacts in TextPeak | You cannot upload, edit, or delete contact lists | File format errors, phone numbers not in international format, insufficient permissions |
| Integration Challenges Between TextPeak and CRM Systems | Contacts, messages, or campaign data do not reach your CRM | API configuration, incorrect IP ACL settings, data mapping |
Still need help?
For CRM setup, see Can I Integrate TextPeak With My CRM?. If none of the articles solve the issue, contact CommPeak Support.
Updated 3 days ago