This document provides an introduction to the user interface of the My CommPeak Portal to help you become proficient in navigating the Portal and managing your CommPeak products.

The CommPeak Portal's comprehensive web-based interface is your central hub for tracking critical KPIs and monitoring your CommPeak account real-time statistics; it's a place where you make informed decisions and efficiently manage all your services.

Main Menu

The main menu on the left is the primary navigation system within the Portal, designed to provide quick and organized access to all its available features and sections.

Each tab in the main menu helps you find the specific tools and information you need, including:

Home

Overview of your operations from the Home page, your customizable CommPeak Portal Dashboard

VoIP Services

Management of your Voice over IP services, such as SIP accounts, Dynamic Caller IDs, and more

Dialer

CommPeak Dialer tools and configurations for managing your outbound calling campaigns

Cloud PBX

Settings and features for your business communication system

DIDs

Configuration and management of Direct Inward Dialing numbers

SMS

Tools for sending and managing SMS communications

Speech to text

Access to transcription services and related configurations

LookUp

Services for number validation and information retrieval

Billing

Detailed information regarding your account billing and invoices

Settings

User management tools for adding, editing, and managing user accounts and roles

Help and Support

Resources for assistance, FAQs, contact information, and more

Affiliate

Redirects you to the CommPeak Affiliate Program page

CommPeak Support PIN

Four-digit code used for CommPeak customer identification

Account Settings

Options for managing your billing, notifications, and security

Account Notifications

The controls located at the top right of the page let you view all Portal notifications for various CommPeak account events or set the balance amount that will trigger a low balance notification.

Screenshot of the notifications controls — Notifications controls

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NOTE
Check the Notification Settings article for more details about how to set up email notifications to notify you about your account events.

Billing Information

You can monitor and manage your spending, browse other payment-related options, or add credit to your voice or SMS balance in several ways:

View or top up your voice and SMS balance by clicking the plus (+) button at the top right of any page, next to your Voice Balance and SMS Balance figures.
Monitor your billing and spending from the Dashboard. To learn more, see the Monitoring Spending from Dashboard article.
Access advanced payment management options from the Billing tab of the main menu.

Screenshot of billing information monitoring options — Billing information monitoring

Account Statistics Overview

Your CommPeak Dashboard on the Home page gives you an at-a-glance view of your account activity for a selected time period, including call and SMS statistics, your DID numbers, and your spending trends. Below the summary, you can access and configure features such as account settings, user management, and reporting.

Screenshot with the account statistics data — **Home > Dashboard**: account statistics data

For a full walkthrough of the Dashboard, see the My CommPeak Home: Dashboard article.

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NOTE
On your first login, the Home page shows a welcome screen with onboarding instructions and no statistics data yet.

Help and Support Options

To get prompt help from our support team, you can:

Ask for assistance using the Help and Support tab options
Contact our support by clicking the CommPeak Help and Support Widget button in the bottom right corner of any page of your CommPeak account.

Screenshot of the Help and Support Options — Help and Support Options

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NOTE
Please check our How to Contact CommPeak Support article for more details on how to get help from the CommPeak's support team and access various support options.