This document provides an introduction to the user interface of the MyCommPeak Portal to help you become proficient in navigating the Portal and managing your CommPeak products.

The CommPeak Portal's comprehensive web-based interface is your central hub for tracking critical KPIs and monitoring your CommPeak account real-time statistics; it's a place where you make informed decisions and efficiently manage all your services.

Main Menu

The main menu on the left is the primary navigation system within the Portal, designed to provide quick and organized access to all its available features and sections.

Each tab in the main menu helps you find the specific tools and information you need, including:

Account Notifications

The controls located at the top right of the page let you view all Portal notifications for various CommPeak account events.

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NOTE

Check the Notification Settings article for more details about how to set up email notifications to notify you about your account events.

Billing Information

You have several options to monitor and manage your spending and browse other payment-related options or add credit to your voice or SMS balance:

• View or top up your voice and SMS balance by clicking on the plus sign at the top right of any page, next to your voice and SMS balance figures
• Monitor your billing and payments data from the product Dashboard. To learn more, check the Monitoring Spending from Dashboard article
• Access advanced payment management options by using the Billing tab of the product main menu.

Account Statistics Overview

The information blocks located in the cubes at the top of your CommPeak Dashboard allow you to monitor your account-related data, such as call statistics, the number of your virtual numbers (DIDs) section, or the number of PBX installations and dialing platform tenants.

Below, you can access and configure various features, including account settings, user management, reporting, and more. For more details, check the My CommPeak Dashboard article.

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NOTE

On your first login, you will find yourself in the Portal Home page's welcome screen with the onboarding instructions and no statistics data.

Help and Support Options

To get prompt help from our support team, you can:

• Ask for assistance using the Help and Support tab options
• Contact our support by clicking the CommPeak Help and Support Widget button in the bottom right corner of any page of your CommPeak account.

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NOTE

Please check our How to Contact CommPeak Support article for more details on how to get help from the CommPeak's support team and access various support options.