Documentation
Log InRequest Live Demo

Configuring a SIP Account in Softphone App

Register SIP account in either the CommPeak softphone or a third-party application like Zoiper by entering SIP credentials and server name.

Suggest Edits

After signing up with CommPeak and getting your SIP account credentials, your next step is registering your SIP account in CommPeak softphone, a third-party application, or with your IP Phone‍ to make your first call.

CommPeak Softphone

  1. Download and install the softphone. Learn more in Getting Started.

    📘

    NOTE

    Currently, CommPeak softphone is available for Windows and Ubuntu operating systems. Find more information in the System Requirements article.

  2. Find the SIP credentials and server name in your account at CommPeak Portal. Log in to your account and go to VoIP Services > SIP Accounts.

    Screenshot of the SIP Accounts table

    VoIP Services > SIP Accounts table

    • User - click the eye icon under Username/IP in a SIP account line to show the username
    • Password - click Reset Password if you forgot it
    • Domain - use one of the server names in the Server status section or just use sip.commpeak.com.

  3. Launch the softphone and enter the data described above:

  4. Click LOGIN & START CALLING.

Third-Party Application

To illustrate the steps required for softphone configuration, we will use Zoiper.

📘

NOTE

Zoiper is a softphone application available for Windows, macOS, and Linux, as well as Android and iOS. This is third-party software, which we are using for illustration only. Instead, you can install any other softphone available for downloading and configure it with your SIP credentials.

  1. Download Zoiper from https://www.zoiper.com/ and install it on your device.

  2. Start Zoiper.

  3. Specify your SIP account credentials (username and password) in the start window and click Login.

    Screenshot of the Zoiper login page

    Zoiper login page

  4. In the next window, enter the domain (sip.commpeak.com) and click Next.

    Screenshot of the Zoiper hostname page

    Zoiper hostname page

  5. At the next step, click Skip.

    Screenshot of the Zoiper authentication page

    Zoiper authenticating page

  6. Now, wait until the program tests possible configuration options.
    When SIP TCP or SIP UDP is marked in green, you can click Next and skip the test for IAX UDP.

    Screenshot of the Zoiper configuration testing pager

    Zoiper configuration testing page

  7. Click Configure to test your audio and video, or Skip to proceed without testing.

    Screenshot of the Zoiper media testing page

    Zoiper media testing page

  8. Click Finish.

    Zoiper will open. Now, you can make your first call!

To dial a number, click the dialpad icon. Ensure a green mark is next to your username – it shows that you are connected to the network.

Screenshot of the Zoiper dialpad

Zoiper dialpad

📘

NOTE

If you are using a PBX and need to log in an agent, please refer to this article: Configuring a Device and Logging In to Third-Party Softphone.

Updated 13 days ago