Configuring SIP Account in Softphone App

After signing up with CommPeak and getting your SIP account credentials, your next step is registering your SIP account in CommPeak Softphone, a third-party application, or with your IP phone to make your first call.

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TIP

You can also use the built-in CommPeak Softphone with your JWT-enabled SIP accounts to place calls right from your browser. You can read more in the Built-in Softphone for JWT-Enabled SIP Accounts article.

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With CommPeak Softphone, you get an enterprise-level tool without installing any third-party software.

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IMPORTANT

Before starting, sign up with CommPeak and get your SIP account credentials.

To configure your SIP Account in CommPeak Softphone:

1. Download and install the standalone Softphone or proceed with the Built in CommPeak Softphone or the Web based Softphone Widget. Learn more in Getting Started

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   NOTE

   Currently, CommPeak Softphone is available for Windows and Ubuntu operating systems. Find more information in the System Requirements article.

2. Find the SIP credentials and server name in your account at the CommPeak Portal. Log in to your CommPeak account and go to VoIP Services > SIP Accounts

   

   • User - click the eye icon under Username/IP in a SIP account line to show the username
   • Password - click Reset Password if you forgot it
   • Domain - use one of the server names in the Server status section, or just use sip.commpeak.com.

3. Launch the softphone and enter the data described above

4. Click LOGIN & START CALLING.

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NOTE

Please see the SIP Account Configuration article to learn more about your options for registering your SIP account with a third-party application or using your IP phone to make your first call.