Agents use the CommPeak Dialer to communicate with leads and convert them into clients. To view all Dialer calling options, go to your Dialer workspace. Select any option from the dropdown menu to use it:

• Scheduled calls with your contacts
• Predictive calling
• Preview Dialer
• Manual calls.

Scheduled Calls

You can view your appointments with leads scheduled for specific times in Workspace > Contacts. Here, you can view the leads assigned to you. They are stored in the scheduled calls list, and you can view and edit these leads and manually call them.

There are three types of filters:

Campaign Filters that include campaigns, users, statuses, and user tags.

Lead Filters that have leads’ names, phone numbers, original identifiers, countries, and IDs.

Also, we have added the email filter.

Time Filters that let you choose the date and time of the call-back.

After you apply one of the filters, you’ll see all the leads assigned to you.

Each lead has a Choose Action menu on the right, where you can access the following options:

Check out this article to learn more about Scheduled Calls.

Predictive Calling

Predictive calling fulfills the main Dialer's purpose — it dials leads automatically based on previously set rules. If the lead answers the automatic call, the call is transferred to an available agent and connects the lead to that agent. Learn more about this calling option in the Predictive Dialing and Guide to Campaign Parameters articles.

You can report call issues from the call or feedback pages.

Preview Dialer

Preview Dialer is a scheduled manual Dialer call that also lets you change the status and add a comment on a specific lead.

Manual Calls

You can manually dial the leads' phone numbers from the softphone you use in the Dialer and talk to them immediately. This option is useful for urgent calls.

When dialing the lead's number, the system will apply a necessary Caller ID according to the predefined calling rules.

While on the call or after it ends, you can report issues with its quality.

Manual calling is similar to a regular softphone call, so it does not allow you to change the lead status or leave a comment after the call.