Understanding VoIP Services and How They Work

VoIP services, or Voice over Internet Protocol services, refer to a technology that allows users to make voice calls using a broadband internet connection instead of a traditional phone line. VoIP converts voice signals into digital data packets and transmits them online.

Check the pages below to learn how to set up VoIP services, how they generally work, and what they entail:

Configuring SIP Accounts

Change SIP account settings: reset password, modify username, increase channel limit, set Caller IDs, and change authentication type.

Adding SIP Accounts

Create SIP accounts in CommPeak Portal, up to the default limit of 10, and request more through support.

SIP Account Authentication

Set password-based or IP-based authentication for your SIP account in CommPeak Portal.

Allowed Caller IDs

Manage your verified caller IDs, add new ones, and track their status with ease. Learn how to use the Allowed Caller IDs page in CommPeak Portal.

Dynamic Caller ID Rules

Сreate dynamic caller ID rules to change or hide your caller ID during outbound calls based on specific conditions, such as country or prefix, and activate them in your SIP accounts.

Network Monitor Pinger

Сheck your connection quality with Network Monitor - Pinger: measure latency and packet loss between CommPeak servers and your IP address, helping you identify issues on either side.

Proactive Account Monitoring

Enhance account security and control spending with Proactive Account Monitoring and stay on top of your CommPeak account.

How to Allow ICMP (Ping) Traffic for Your Office Router?

Allow 'ping messages' between CommPeak servers and your IP address to monitor your network's performance.