How It Works🔧

(VoIP) services, or Voice over Internet Protocol services, refer to a technology that allows users to make voice calls using a broadband internet connection instead of a traditional phone line. In essence, VoIP converts voice signals into digital data packets and transmits them online.

A key component that enhances the power of VoIP for businesses is Session Initiation Protocol (SIP) Trunking. VoIP is the overarching technology for making calls over the internet, while SIP Trunking is a specific method that connects a business's phone system to the internet to enable those calls.

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TIP

You can check the SIP Trunking: Getting Started guide on how to get started with SIP Trunking (Session Initiation Protocol Trunking), a cloud-based method for connecting your on-premises PBX (phone system) to the public phone network (PSTN) using internet protocols (VoIP services) instead of traditional phone lines.

This section of the documentation provides a comprehensive guide on efficiently overseeing and maintaining your Voice over IP services directly from your CommPeak Portal account, ensuring reliable and high-quality voice communication for your business.

Managing VoIP Services from CommPeak Portal

Within the CommPeak Portal, you have the ability to:

• Configure your existing SIP accounts and add new ones
• Manage your Caller IDs
• Monitor VoIP service status: Check the real-time operational status of your VoIP connections
• Configure settings: Adjust various parameters related to your VoIP services to suit your specific needs
• Review usage data: Access detailed reports and analytics on your VoIP service consumption.

Check the sections below for detailed descriptions and step-by-step instructions on how to get started, configure, and manage your VoIP Services: