When Email code is enabled on your account, CommPeak emails a six-digit code to the address on your account each time you sign in. Enter it on the Login verification screen to finish logging in.

Entering the code

1. Check your inbox for the code and enter it in the six boxes on the Login verification screen.

2. If the code does not arrive, click Resend it. A countdown runs before you can request another one.

To correct the address the code goes to, click change email. To switch methods for this login, click Use my authenticator app instead and see Verifying with an Authenticator App.

Recovering access when you cannot receive the code

If you cannot reach the email address on your account, click Can't access your email? on the Login verification screen. Instead of entering a code, you confirm two details about your account.

1. In the Account recovery dialog, select a question from the 1st Question drop-down and enter your answer. To go back without recovering, click Back to code verification.

2. Click Continue to next question, then select and answer a second question the same way.

You can be asked to confirm any of these details:

• Last invoice amount
• Last payment amount and type
• Account address
• DID identity company name
• DID identity address
• PBX or dialer domain
• SIP account username.