Issue

TextPeak platform users may experience difficulties syncing contacts, sending messages, or tracking campaign performance through an integrated CRM platform.

Possible Causes and Solutions

There can be several reasons for issues with syncing contacts, sending messages, or tracking campaign performance through integrated SMS-sending solutions.

Reason 1. API Configuration

Confirm that API Keys and endpoints are correctly configured. Follow the integration guides provided by CommPeak for your specific CRM.

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NOTE

You can check the Integrations article that provides detailed instructions on how to integrate TextPeak with popular SMS-sending solutions.

Reason 2. Wrong IP ACL Whitelist Configurations

The incorrect CRM IPs might be configured in TextPeak.

Make sure to allow specific IP addresses to access your system by setting whitelisted IP addresses.

You can find the full list of CommPeak's current IP Ranges in the IP addresses and Port Ranges for CommPeak Dialer article.‍

Reason 3. Data Mapping

Verify that data fields in TextPeak correspond correctly to data fields in your CRM to prevent data mismatches.

You can check this page for more details on how to make various settings related to the message(s) you will be sending.