Auto-Answer Call

The feature allows agents to set a time limit, after which their softphone device will automatically answer an incoming phone call.

On the Auto-Answer Calls tab, you will see the auto-answer status.

To turn on the auto-answer feature:

1. Expand the tab and click the Auto-Answer Calls toggle.

2. On the new line that appears, set the number of seconds after which incoming calls will be auto-answered.

   

DTMF Types

In the DTMF type section, you can choose any of the dual-tone multi-frequency signaling (DTMF) types that CommPeak Softphone supports: RFC2833, SIP INFO, and Inband. Just click on the line with the DTMF type you want to choose.