You can order DID numbers directly from the DIDs > New Order page in My CommPeak in several simple steps: pick your country, add numbers to your cart, assign an identity, and place the order - all without contacting support.

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IMPORTANT

Before you can place an order, finish onboarding and make sure you have at least one identity created under your CommPeak account.

See Personal Identity or Business Identity pages for more details.

New DID Order Page

To open the ordering page:

1. Log in to your CommPeak Portal account.
2. Expand DIDs in the menu on the left.
3. Click New Order to open the New DID Order page.

4. On the left, you will see the list of countries you can buy DIDs from.

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NOTE

The DID Attributes legend at the top of the page lists the icons used in the catalog:

Icon	Meaning
📄 Document	Fax-capable.
💬 Speech bubble	SMS-capable.
ℹ️ Info	Supports calling cards.
⚙️ Gear	Documentation required to activate.
💲 Dollar	Per-session billing applies.

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TIP

Click Download CSV in the top-right of the page to export the full DID origination rates list for offline review.

DID Catalog Table

To find DIDs for a country:

1. In the country list, select the needed country.
2. The New DID Order page refreshes divided into three areas (from left to right):
   • Country list: scrollable list of countries where CommPeak offers DIDs
   • DID catalog: available numbers list populated for the selected country
   • Your DID Cart: shows selected numbers, quantities, and total cost.

3. The catalog table organizes all information about DID numbers available for the selected country in the following columns:

Filtering DIDs

To narrow the catalog, use the filters above the table:

1. Filters stack: toggle multiple to combine conditions, and watch the "Showing X of Y (filtered from Z)" counter update live:

• Fax, SMS, Calling Cards : show only numbers with that capability
• Regulation: show only numbers that require documentation
• Lowest Price: sort by monthly fee, ascending. Stays active alongside other filters
• Filter…: free-text search by name or prefix.

2. Click any column header (Name, Prefix, Setup, Monthly, Attributes) to sort ascending or descending.

Adding Numbers to Cart

To add a DID to the cart:

1. In the Request column for the row you want, click the dropdown to select the quantity.
2. Click Add to Cart.
3. The item appears in Your DID Cart on the right, with its name, quantity, and amount.
4. If needed, repeat for additional countries or numbers or mix DIDs from different countries in one order.
5. The Total: updates automatically.

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TIP

The cart persists while you browse other countries, for example, switching from Austria to Belgium does not clear your selection.

6. To remove a single line, click the red × next to it.
7. To empty the cart, click Clear Cart.

Checking Out

To proceed to checkout:

1. In the cart, click Checkout.
2. The Order Confirmation page opens.

3. Each record shows the country, name, attributes, identity, tags, setup, monthly fee, quantity, and total.
4. Review the order table and for each line, adjust the following configuration:

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IMPORTANT

The yellow banner Please note, there are numbers which require identities with address confirmation documents appears when at least one DID in your cart needs a verified identity. You cannot place the order until every such line has an identity assigned.

5. Apply the identity or tags to every line.
6. To set the identity or tags for all items at once, use the Apply for all row at the bottom of the table.

To apply settings to every line:

7. Select the identity from the Select Identity dropdown list.
8. Select one or more tags in Select tags (multiple tags can be added).

9. Click Continue shopping to go back to the catalog and add more numbers with the cart and the values you've already entered preserved.
10. When everything is set, click Place Order to proceed with checkout.

Processing Order

1. After you click Place Order, the Processing DID Creation Request modal opens.

2. The order completes during processing and the Portal redirects you to the DID Management page, where your new numbers appear in the inventory.
3. If processing takes longer than expected, the modal updates to Request is taking too long, you will be notified once it will finish. You will be redirected in 5 seconds. You will be redirected to DIDs > Management in 5 seconds and notified by email once the order completes.

3. Once provisioned, the new DIDs appear in the inventory list of your virtual numbers in the My DIDs table. From there, you can configure call forwarding to your DID number(s), set up SMS delivery, create tags and assign them to your numbers, and more.

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NOTE

Check our Managing Your DIDs section pages for details on how you can configure and use your DID numbers.

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Order Creation Troubleshooting

• If the Place Order button stays disabled, check your cart - it must have at least one DID that requires an identity that hasn't been assigned. Pick an identity in each row marked with the ⚙️ icon, or use Apply for all to set one for the whole order.
• If you do not have any verified identities you can select, you must create or verify one in Identities & Verification before returning to the order.
• DIDs with the ⚙️ Documentation Required attribute go through manual verification before they're activated, so your new DIDs can be missing under the DID Managementpage. You'll receive an email when provisioning finishes and the numbers will be added to the page.

DID attributes legend

The header strip at the top of the page lists the icons used in the catalog:

Hover over any attribute icon in the catalog to see its full label (for example, SMS Support).

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Account balance

DID setup and monthly fees are charged to your Voice Balance, shown in the top-right of every page. Make sure the balance covers your order total before placing the order — top up from Billing if needed.