To receive incoming calls to your DID number, you need to set call forwarding to your SIP account, voice URI, or a personal, mobile, or another number to which you forward calls from this virtual number.

Setting Up DID(s) to Start Receiving Calls

You can route incoming calls on your DIDs by applying the Change configuration action.

To set up receiving incoming calls to your DID number:

1. Log in to the CommPeak Portal.
2. On the main menu on the left, navigate to DIDs and select Management.

3. In the My DIDs table, use the checkbox on the left or select the needed number by applying search filters at the top right of the DID Management page.

4. Click the three-dot action icon for the needed number and select the Change configuration action from the drop-down list.

5. In the Update call configuration window, review the number(s) selected, check the needed checkbox(es), then select the needed profile(s).
6. Optionally, reorder the priority of the forwarding destinations by dragging the routing sequence.

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NOTE

For more details on configuring the available forwarding destinations, check the following dedicated articles:

• Setting Up Inbound Calls on Your SIP Account
• Configuring Voice URI Routing
• Setting UP PSTN on Your DID Number.

7. Click Save changes to confirm.
8. You will be notified that the call configuration was successfully updated for the number.

9. To check if the forwarding rule(s) has(ve) been applied to the correct DID(s) and profile(s), hover over the corresponding icon for the DID number record.