The My Tickets page in the Help and Support section provides comprehensive tools for managing your existing tickets and creating new ones.

Creating a New Ticket

To create a new ticket from the My Tickets page, click the Open Ticket button in the top right corner. This will open the support chat window in the bottom right corner of your screen.

You can also create a ticket by navigating to the Open Ticket tab or by clicking the CommPeak Help and Support widget button located at the bottom right of any page to start a conversation with a support agent.

Viewing Your Tickets

The My Tickets page allows you to search for specific tickets using filters, view tickets organized by status in dedicated tabs, sort your results, and access detailed ticket information through the chat window.

The following sections explain the various ticket management features in detail.

Ticket Filters

Apply filters using keyword, date, product, and department criteria, then click Search to locate the tickets you need.

• Keyword filter: Enter relevant keywords in the text box to search for tickets containing those terms.
• Date filter: Select a date range from the dropdown menu to filter tickets by creation or update date.
• Product filter: Choose the specific product associated with your ticket from the dropdown list.
• Department filter: Account owners can select a specific department to narrow search results. Users assigned to a department will see only tickets assigned to their department by default.

Ticket Organization by Status

Switch between tabs to view tickets filtered by their current status or view all tickets together.

• Opened: Tickets currently in progress and being actively resolved
• New: Recently created tickets that haven't received a response from the support team yet
• Resolved: Tickets that have been successfully resolved and closed
• All: Complete view of all your tickets regardless of status

Sorting and Display Options

Additional convenience features include:

• Sorting: Organize your tickets by newest or oldest first
• Page view: Adjust the number of tickets displayed per page

Ticket Card Information

Each ticket card displays the following information:

1. Ticket subject: Brief description of the issue

2. Ticket number: Unique identifier for tracking

3. Last updated: Date and time of the most recent activity

4. Ticket category: Classification of the issue type

5. Creator: Name of the user who submitted the ticket

6. Status: Current stage of the ticket resolution process

7. View details button: Click this button to open the complete ticket conversation in the CommPeak Help and Support widget window.

   

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NOTE

You can also review your submitted tickets directly from the CommPeak Help and Support widget.

To download your ticket conversations in TXT format, click the download button located in the top right corner of the ticket details window.