No Audio on Test Call

Find out why your Post-Answer Playback test call completed but played no announcement, and how to fix it.

Issue

CommPeak Classic PBX users can make test calls but can hear no announcements.

Possible causes and solutions

Check Apply Config

Verify you clicked APPLY CONFIG after assigning the recording - this is the most common cause.

Check the logs

Open the Logs tab. If you see a Fail closed row matching your call, the recording wasn't available - re-upload it from the Recordings tab.

Check the route

If no row appears at all, the call didn't go through the route you expected. Confirm you placed the call through the right outbound route and that Enable post-answer playback is still Yes.

Updated 9 days ago

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