Issue

Scheduled messages are sent at incorrect times or fail to send altogether.

Possible Causes and Solutions

TextPeak platform users might experience occasional challenges with scheduled messages being sent at unexpected times or not being delivered at all for several reasons:

Reason 1. Time Zone Settings

Ensure that the time zones configured in TextPeak match your intended scheduling. Misconfigured time zones can cause messages to be sent at unintended times.

Please refer to the Sending Schedule section to learn how to set the time and date when your SMS messages will be sent.

Reason 2. Campaign Overlaps

Overlapping campaigns might cause conflicts. Review your campaign schedules to prevent overlaps.

Reason 3. Inadequate Account Balance

Verify that your SMS sending balance is sufficient, which is shown in the top right corner of the CommPeak dashboard.

Please check the Adding Credit to Your Account article to learn how to top up your account.

Reason 4. Exceeding Daily Limits

Check if you have exceeded your account's daily SMS sending limits, which are displayed in the top right corner of the CommPeak dashboard.

Reason 5. System Limitations

Check for any platform limitations or maintenance periods that could affect scheduling.

Refer to CommPeak's status page for updates.

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NOTE

You can also check the Delayed SMS Delivery page that provides more details about troubleshooting the issues with messages received by recipients after a significant delay.