Intercom Integration

You can implement SMS automation and send SMS responses to customers from your Help Desk conversations using CommPeak Integrations.

To generate a SMS message:

1. Click a conversation in your Help Desk inbox to open it.

   

2. Go to the Details sidebar on the right.

   

3. If it's the first time you are sending an SMS, the CommPeak tab might be unavailable on the sidebar. Then scroll down and click Edit apps . You will see CommPeak in the list that expands. Click on the pin icon next to it, and CommPeak tab will be added to Details . ​

   

   Otherwise, if the CommPeak tab is available, go to the next step.

4. Expand the CommPeak tab and complete the SMS sending form:

   1. In the From field, select a sender from the dropdown list. It contains the approved Sender IDs from your TextPeak account.

   2. Enter the contact's phone number in the To field.

   3. Write your message in the Message field.

      

5. Click Send.
   The system will send your message and add a confirmation about that as a note within the conversation: