Intercom Integration With TextPeak

Video tutorial

You can implement SMS automation and send responses to customers from your Intercom Help Desk conversations using TextPeak integrations.

Creating an automation

To set up message notifications from your Intercom Help Desk, complete the following steps:

Install the CommPeak app from its Intercom App Store page
In your Intercom Help Desk, create an automation.

Step 1: App installation

To install the CommPeak app, select one of the following options:

Option 1. Installation from Intercom app store

Open the CommPeak app page

Open the CommPeak product page. Alternatively, go to the Intercom App Store and scroll down to search for the CommPeak app or use the search functionality.

Screenshot of the CommPeak app in Intercom App Store — CommPeak app in the Intercom App Store

Sign in to install

Click Sign in to install .

Screenshot of the CommPeak page — **CommPeak** page

Install the app

Screenshot of the Install now button — **Install now** button

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NOTE
If working in a team, you might need to send a request to install the app:

Click Request install.

In the new window, click to select the admin and then click Send email to send the request.

Select admin option

Option 2. Installation from Intercom inbox

Open the Details sidebar

In your Intercom Help Desk Inbox, go to the Details sidebar on the right; scroll down and click Edit apps.

Pin CommPeak

Check the list that expands, and click on the pin icon next to CommPeak to add the tab to Details.

Adding CommPeak app — Adding **CommPeak** app

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NOTE
If it is not on the list, click Get more in the app store to open the Intercom App Store and proceed as described in the Installation from Intercom App Store section.
Get more in the app store option

Option 3. Installation from CommPeak TextPeak integrations

Log in to TextPeak

Open Integrations

Select Integrations in the main menu on the left.

Set a new connection

Click Set New Connection in the top right of the Integrations page.

Screenshot of the Set New Connection button — **Set New Connection** button

Select Intercom

Select Intercom in the pop-up window.

Screenshot of the Intercom selection — **Intercom** selection

Install the app

Step 2: Creating an automation

After the CommPeak tab is added to the Details tab, do the following:

Complete the SMS form

Expand the TextPeak tab and complete the SMS sending form:

In the From field, select a sender from the drop-down list. It contains the approved Sender IDs from your TextPeak account.
Enter the contact's phone number in the To field.
Write your message in the Message field.

Screenshot of the Details section — **Details** section

Send the message

Click Send.

Check the confirmation

The system will send your message and add a confirmation about that as a note within the conversation.

Screenshot of the SMS sent confirmation — **SMS sent** confirmation