Call Records (CDR)

Generate Call Records (CDR) reports for outbound calls: filter results by SIP account, pricing group, and date range, and download as CSV or view on-screen.

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You can filter the results by SIP account, pricing group (the Tech. Prefix field), destination, and date range. Then, you can view the resulting CDRs data on the screen or download it as a .csv file.

Generating a Report with CDRs

To generate the report:

Expand VoIP Services in the left pane and click Call Records (CDR).

Call Records in the main menu
Apply filters as required and click Search. You will see the report output on the screen.

Call Records page

The report output contains the following columns:

Column	Explanation
Tech. prefix	The call pricing category used for this call
Call Date	The date and time of the call in the following format: YYYY-MM-DD hh:mm:ss
Status	The status of the call (ANSWER, USER BUSY, ORIGINATOR CANCEL, etc.)
Source	The caller ID
Destination	The phone number of the destination party
Destination Name	The country and network name
Duration	The duration of the call
Sell Rate	The price per minute for calls to this network
Cost	The total cost of the call

Downloading CDRs

To download CDRs as a compressed folder with a .csv file:

Expand VoIP Services in the left pane and click Call Records (CDR).
Apply filters and click Search.
Click Export on the right above the table.

Export button
A notification will appear at the top right letting you know the system is processing your request.

Notification about report processing
You can click the close button to allow the system time to prepare the file.
Click the View Export Queue button after a while.

View Export Queue button
You will see submitted and completed reports in the side panel available for download for seven days:

Generated Reports page
- click All to download the report with data on all calls
- click Summary for statistics by the destination country.
Save your file.

Saving a report file

Updated 12 days ago