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CommPeak Portal

  • Getting Started
    • Creating Account
    • Logging In
    • CommPeak Portal Overview
    • My CommPeak Home: Dashboard
    • Getting Ready to Make Calls
    • Configuring SIP Account in Softphone App
  • VoIP Services
    • Getting Started
      • Configuring SIP Accounts
      • Adding SIP Accounts
    • VoIP Services Management
      • SIP Account Authentication
      • Enabling JWT Authentication for SIP Account
      • Allowed Caller IDs
      • Dynamic Caller ID Rules
      • Integrating WebRTC Phone into Web Page Using CommPeak
      • Proactive Account Monitoring
      • How to Allow ICMP (Ping) Traffic for Your Office Router?
      • Integrating WebRTC Applications with CommPeak
      • CommPeak's SIP Trunking Addresses
  • Dialer
    • Recordings Access Accounts
  • Cloud PBX
    • PBX Details
    • Configuring Access Control Lists
    • Recording Access Accounts
    • Network Statistics
  • DIDs
    • Getting Started
      • DID Types
      • Benefits of DIDs
      • Ordering and Activating CommPeak DID Numbers
    • Identities & Verification
      • Business Identity
      • Personal Identity
      • Managing Identities
      • KYC Instructions
    • Settings & Infrastructure
      • Receiving Incoming Calls to Your DID
      • Setting Up PSTN on Your DID Number
      • Setting Up Inbound Calls on Your SIP Account
      • Configuring DIDs to Forward Inbound SMS to TextPeak
      • Setting Voicemail for DID Numbers
    • Using DID Numbers
      • DID Inventory and Reports
      • Auto Spam Checks
      • Canceling a DID Number
      • What Is DID Verification? How Do I Verify my External Caller IDs?
    • FAQs
      • What Is DID?
      • Do You Offer Termination in Every Country?
      • How to Create a Virtual Phone Number (DID)?
      • Do You Pass Caller ID? What Method Do You Use?
      • How Can I Get my DIDs Incoming Messages Into TextPeak?
      • Can I Setup Own Prefix to Use for Calling From Different DIDs to One Number?
      • Should Agents Add Prefixes When Dialing out?
      • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
      • How Can I Replace Old Numbers For a Specific Route?
      • Are There Countries That Limit Incoming Caller IDs?
      • Can I Configure Outbound/Inbound Rates for Specific DIDs?
    • Troubleshooting
      • Choppy or Distorted Audio
      • Echo During Calls
      • One-Way Audio
      • Dropped Calls
  • SMS Services
    • Getting Started
      • Overview of the CommPeak SMS Services
      • TextPeak Messaging Services
      • SMS Route Types: a Comprehensive Guide
    • SMS Management
      • Using the Streams SMS API in the CommPeak Portal
      • Creating SMS SMPP Channels
      • Sending Test SMS Messages
      • Generating SMS Delivery Reports
      • SMPP Technical Information
      • HTTP(S) API Description
      • Viewing SMS Messages Sent to DID Numbers
    • SMS Integrations
    • FAQs
      • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
      • How Can I Get my DIDs Incoming Messages Into TextPeak?
      • Can I Send SMS Directly From Monday.com/Pipedrive/HubSpot/Shopify/Zapier/Make/Intercom?
      • Can I Integrate WhatsApp/Telegram Instant Messaging Service?
      • How Can I Activate the SMS Option Through the Dialer?
    • Troubleshooting
      • SMS Delivery Failures
      • Delayed SMS Delivery
      • API Integration Issues
      • Issues with 2-Way Messaging
      • Compliance and Regulatory Issues
  • Speech to Text
    • Getting Started
      • Creating New Speech Transcripts
      • Viewing and Downloading Speech Transcripts
    • Troubleshooting
      • Inaccurate Transcriptions or Speech Recognition Errors
      • Speech Recognition not Activating
      • Error Messages During Transcription
      • Delayed Transcription Output
      • Data Privacy Concerns
  • LookUp
    • Creating a New Lookup
    • Using My Lookups and Results
    • LookUp Requests Data Explained
    • LookUp API Service
    • FAQs
      • Can I Test Your HLR Lookup Service Before Buying?
      • Can I Know From LookUp.csv List if the Number Was Reachable?
      • Can I Send HLR Lookup Requests From CommPeak API?
    • Troubleshooting
      • HLR LookUp Returns an "Unknown" Status
  • Billing & Payments
    • Adding & Managing Credit
      • Adding Credit to Your Account
      • Opening Credit Lines
    • Payment Methods & History
      • Invoices
      • Recurring Payments
      • PayPal Payments
    • Usage & Monitoring
      • Call and SMS Pricing
      • Monitoring Spending from Dashboard
      • Payment History
      • Balance Graph
      • Managing Portal API Keys
      • Setting Spending Limit
    • FAQs
      • What Are Billing Increments?
      • What Payment Methods Do You Accept?
      • What Currencies Do You Accept?
      • What Is the Smallest Amount I Can Top Up?
      • What Are TCCL Bank Payment Supported Countries?
  • Settings: Users & Access
    • Users
    • Departments
  • Help & Support
    • My Tickets
    • Network Monitor Pinger
    • Requesting Refund
  • Profile & Account Settings
    • Notification Settings
    • My Contracts
  • Reports
    • Call Records (CDR)
    • Origination CDR
    • Daily Calls
    • Calls by Destination
    • Call Graphs
    • Balance Graph
    • Failed SIP Calls Analysis
      • Troubleshooting Failed SIP Calls
  • Account Security
    • PBX IP ACL Settings
    • Using CommPeak Support PIN
    • Proactive Account Monitoring
    • How Can I Handle Phishing and Spam Issues?
    • How to Keep Your Account Secure
    • How to Create a Secure Password
    • How to Restore Your Forgotten Password
    • FAQs
      • How Do You Authenticate SIP Calls?
      • How Can I Know if I Received a Genuine CommPeak Email?
  • FAQs
    • How Can VPN Affect VoIP Calls?
    • What Are the Supported Codecs?
    • Can I Make a Test Call Before Crediting my Account?
    • Do You Offer Termination in Every Country?
    • What Is SIP Origination and SIP Termination?
    • How Up-To-Date Are the CDRs?
    • Can I Use my Wireless Satellite Connection?
    • Can I Disable the Ability of the Specific User to See Balance and Total Usage?
    • Can I Use One Number on my SIP as a Static Number for Outbound and Inbound Calls?
    • Do You Have a VoIP Reseller Program?
    • Do You Have an SMS Reseller Program?
  • Troubleshooting
    • Login Difficulties in CommPeak Portal
    • Billing and Payment Issues in CommPeak Portal
    • API Integration Failures with CommPeak Services
    • Two-Factor Authentication (2FA) Problems in CommPeak Portal
    • Call Quality Issues
    • Reporting and Analytics Errors in CommPeak Portal

SIP Trunking

  • Getting Started
  • SIP Account Configuration
    • Registering in CommPeak Softphone
    • Registering in Zoiper
    • Registering in IP Phones
    • Setting Up a SIP Trunk in FreePBX
    • Setting Up a SIP Trunk in FreeSWITCH
    • Setting Up a SIP Trunk in an Asterisk PBX
  • SIP Trunking Management
    • Prioritizing Voice Traffic From CommPeak on Windows Environments
    • Dial Pattern for 3rd-Party PBXs
    • PBX VoIP Network and Firewall FAQ
    • No-Surcharge Country List for UK Dialing
  • Service Testing
    • CommPeak Speed Test
    • Realtime System Status
    • Running an Echo and DTMF Test
  • FAQs
    • How Are Calls Handled and Optimized with CallBoost?
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
    • Do You Support DNS SRV Record?
    • Do you support SIP over TLS and SRTP for secure VoIP communication?
    • How Can VPN Affect VoIP Calls?
    • Do You Support IPSec Integration With Customers?
    • What Codec Should I Use?
    • What Are CommPeak IP Addresses?
    • Where Is My Traffic Sent to?
    • How Can I Know Which Exactly Caller ID Rule Was Triggered?
    • What Are CommPeak SIP Signaling Addresses?
    • What is E.164?
  • Troubleshooting
    • Choppy or Distorted Audio
    • Echo During Calls
    • Incorrect Caller ID Display
    • Call Connection Failures
    • One-Way Audio
    • Dropped Calls
    • Extension Registration Issues

CommPeak Dialer

  • Getting Started
    • Manager's Guide: Getting Your Agents Started
    • Agent's Guide: Getting Started
    • Dialer Navigation & Search
    • Dialer Dashboard
    • User Profile
  • Admin Tools
    • Users Management
      • Creating a Single User
      • Mass User Creation
      • Managing Existing Users
      • Active User Sessions
      • Desks
      • User Roles
      • Skill Groups
      • Users Breaks
      • Clock Out Reasons
    • Groups Management
      • User Group Parameters
      • Filter Groups
      • Tips for Managing User Groups
      • Testing Lead Assignment
      • Group Leads Simulator
      • Priority Groups
    • Agents Management
      • Getting Your Agents Started - Manager's Guide
      • Getting Started - Agent's Guide
      • Dialer Calling Options
      • Predictive Dialing
      • Scheduled Calls
      • Personal Predictive Queue
      • Call Rating
    • Leads Management
      • Lead Search
      • Lead Files Management
      • Duplicates Management
      • Blacklists Management
      • Custom Lead Fields
      • Object Lists
      • Lead Indicators
    • Campaigns Management
      • Customizing Campaigns
      • Manager Hashtags
      • Campaign Rules
      • Lead Status Workflow
    • Realtime Management
      • Realtime Stats
      • Realtime Modules
      • Realtime Customization
      • Realtime Dashboard Templates
      • Realtime Alerts
      • Listen, Whisper, and Barge
  • Secure Login Options
    • External Identity Providers Login Options
    • Configuring Two-Factor Authentication (2FA)
    • 2FA Login Steps
    • Special Login Conditions
    • Alerts on Password Reset Requests
    • Troubleshooting 2FA Login Issues
  • Settings & Infrastructure
    • General Settings
      • Access Control Lists
      • Default Timezones Management
      • CDR Dialing Pattern
      • Fields Translations
      • Call Center Regions
      • IP addresses and Port Ranges for CommPeak Dialer
    • Outbound Configurations
      • Trunks
      • Auto Dialing Caller IDs
      • Manual Dialing Routes
      • Dialer Routes
    • Inbound Configurations
      • IVR Flows
      • IVR Elements
      • IVR Settings
      • IVR Canvas Builder
      • Queues Management
      • Recordings
    • Dialer Integrations
      • CRM Integration vs Uploading Lead Files
      • Dispatch Leads Automation (Incoming Request Global Adapter)
      • Click2Call Integrations
      • FreshSales / FreshWorks Click2Call
      • Salesforce Click2Call
      • Leverate Click2Call
      • HubSpot Click2Call
      • Panda Click2Call
      • EasyTech Click2Call
      • Proftit Click2Call
      • Chameleon Click2Call
      • Zoho CRM
      • HubSpot CRM
      • Bitrix CRM
    • Webhooks Management
    • API Management
    • Speech Recognition Management
    • Answering Machine Detection (AMD)
  • Messaging Channels
    • Creating Transactional Channels
    • Creating Two Way SMS Channels
    • Creating WhatsApp Business Channels
    • Messaging Inbox
    • Incoming Messages Alerts
    • Troubleshooting Messaging Channels
      • My Channel Was Disabled Automatically
      • My Event Was Disabled Automatically
      • What Happens to Messages When My Channel or Event is Disabled?
      • Agents Can’t Modify the Event Message While Calling a Lead?
      • My Agents Can't See the Option to Open the Messaging Inbox
      • I Cannot Choose the Right Messaging Route
  • Reports & Analytics
    • Predictive Realtime Stats
    • Agents Performance Report
    • Personal Dialer Performance
    • Scheduled Calls by Agents
    • Shift Performance Stats
    • Call Analytics
    • Call Records List Report
    • Search Text in Calls
    • Agents Clocked-In Stats
    • External Reports
    • Messaging Logs
    • Network Stats
  • Additional Services
    • SMS
    • Call Transfers and Conferences
    • Voicemail Detection
    • Speech-to-Text
    • Interactive Features
  • Troubleshooting
    • No Agents on the Realtime Page
    • Agents' Actions Are Not Syncing to CRM
    • Agents Are Waiting Too Long for a Call
    • Agent Calling Only Old or Personal Leads
    • Dialer Call Quality Issues
    • Low Answer Seizure Ratio
    • No Initial Ring for Agents
    • Wrong Lead Called
    • Not Receiving Initial Softphone Calls for Dialer Predictive Mode
    • Microphone Volume Automatically Decreases: WebRTC Issue
    • 2FA Login Issues
    • Manual Call Is Not Showing in Real-time
    • I Cannot Listen to Phone Calls in Realtime

TextPeak

  • Getting Started
    • Starting with TextPeak
    • TextPeak Login & 2FA
    • TextPeak Dashboard
    • Realtime Performance
    • Support
  • SMS Campaigns Management
    • Campaign Management Overview
    • Creating Campaigns
    • Message Templates
    • Word Groups
    • Analytics and Insights
  • Streams API Management
    • Getting Started with Streams API
    • Creating Marketing Streams
    • Creating Transactional Streams
    • Creating OTP Streams
    • Creating Two-Way Streams
    • Creating WhatsApp Streams
    • Creating a Token for WhatsApp Business
    • Creating Telegram Bot Streams
  • Contacts
    • Getting Started with Contacts
    • Creating Contact Lists from CSV Files
    • Connecting Contacts from App Integrations
    • Segments
    • Individual Contacts
    • Contact Fields
  • Sender IDs
  • Inbox
    • Agent's Guide: Managing Conversations
    • Manager's Guide: Inbox Settings
      • Sender Profiles
      • Incoming Routing
      • Tag Management
      • Canned Templates
      • Team Management
      • User Management
    • Inbox Statistics
      • My Statistics
      • Space Statistics
    • Inbox Role Permissions
  • Messages
    • Managing Messages
    • Outgoing Messages
    • Incoming Messages
  • Domains and URLs
    • Domain Management
    • Domain Pools
    • URL Offers & Opt Out
  • TextPeak Integrations
    • monday.com Integration
    • Pipedrive Integration
    • Intercom Integration
    • Make Integration
      • Setting Triggers in Make
    • Zapier Integration
      • Setting Triggers in Zapier
    • Hubspot Integration
      • Integrating Hubspot and CommPeak SMS
      • Installing a Connection Between Hubspot and CommPeak
      • Importing Contacts from Hubspot CRM to TextPeak
    • Shopify Integration
      • Importing Contacts from Shopify to CommPeak SMS Platform
  • Webhook Management
    • Working with Webhooks
    • Request Logs
  • Users & Roles Management
    • Managing Spaces & Teams
    • Managing Users
    • Role Permissions
    • Inbox Role Permissions
  • Settings & Infrastructure
    • My Profile
    • Blocked Destinations
    • Pricing
    • Sending Hours
    • API Keys
    • Tasks
  • FAQs
    • Can I Add SMS DID for Specific Country to Use With TextPeak Only?
    • How Can I Get my DIDs Incoming Messages Into TextPeak?
    • Can I Manage Permissions for my Agents?
    • Can I Integrate TextPeak With my CRM?
    • Can I Integrate WhatsApp/Telegram Instant Messaging Service?
  • Troubleshooting
    • TextPeak 2FA Login Issues
    • Message Delivery Failures in TextPeak
    • Issues With 2-Way Messaging
    • Integration Challenges Between TextPeak and CRM Systems
    • Delayed or Failed Message Scheduling in TextPeak
    • Difficulty Adding or Managing Contacts in TextPeak
    • Not Receiving Inbound Messages in TextPeak

Cloud PBX

  • Getting Started
    • Navigation and Search
    • Dashboard
    • Getting Your Agents Started - Manager's Guide
    • Getting Started - Agent's Guide
  • User Management
    • Creating a Single User
    • Mass User Creation
    • Managing Existing Users
    • Active User Sessions
    • Desks
    • User Roles
    • Users Breaks
    • User Profile
  • Secure Login Options
    • Login Through External Identity Providers
    • Configuring Two-Factor Authentication (2FA)
    • 2FA Login Steps
    • Special Login Conditions
    • Alerts on Password Reset Requests
    • Troubleshooting 2FA Login Issues
  • Settings
    • General Settings
    • Access Control Lists
    • CDR Dialing Pattern
    • Trunks
    • Manual Dialing Routes
    • Click2Call Integrations
    • API Management
    • Speech Recognition Management
    • Call Center Regions
  • Reports
    • Agents Performance Report
    • Call Records List Report
    • Search Text in Calls
    • External Reports
    • Messaging Logs
    • Network Stats
  • Realtime
    • Realtime Stats
    • Realtime Modules
    • Realtime Customization
    • Realtime Alerts
  • Agents
    • Call Rating
  • Integrations
    • FreshSales / FreshWorks Click2Call
    • Salesforce Click2Call
    • Leverate Click2Call
    • HubSpot Click2Call
    • Panda Click2Call
    • EasyTech Click2Call
    • Proftit Click2Call
    • Chameleon Click2Call
  • FAQs
    • How Can I Edit my Agents' Names?
    • How Can I Setup C2C After I Switch to a New CRM? Where Can I Find the Endpoints and Extensions?
    • How Can I Whitelist Specific IPs Under Click2Call ACL?
    • How Can I Configure a New PBX-Dialer Version and Delete the Old One?
    • How Can VPN Affect VoIP Calls?
  • Troubleshooting
    • Microphone Volume Automatically Decreases: WebRTC Issue
    • Integration Challenges with CRM Systems
    • 2FA Login Issues
    • I Cannot See Click2Call in my CRM

Classic PBX

  • Getting Started
  • Settings
    • Viewing Network Statistics
    • Configuring Outbound Caller IDs
    • Adding Devices and Users
    • Transferring Calls in PBX
    • Blacklisting an Incoming Number
    • PBX IP ACL Settings
  • Configuring Incoming Call Flow
    • Configuring Inbound Call Routes in PBX
    • Creating a Queue in PBX
    • Configuring IVRs
    • Configuring Announcements
    • Adding Time Groups and Time Conditions
    • Why You Need Call Forwarding to Voicemail
  • Click2Call
    • Click2Call - Getting Started
    • Click2Call Information for CRM Developers
  • PBX Stats
    • Getting Started
      • Overview - Video Guide
      • Manager Login
      • Dashboard
      • Logging In to CommPeak Softphone
      • Configuring a Device and Logging in to Zoiper Softphone
      • Configuring a Device and Logging in to MicroSIP Softphone
      • Configuring IP Phones
      • IP-Based Access Control
    • Configuring PBX Stats
      • Desks
      • Agents
      • Devices
      • Pause Types
      • Scheduled Reports
      • Users
      • Roles and Permissions
      • Webhooks
      • Admin Page
      • Live Sessions
      • Activity Logs
      • Phone Number Masking
      • Getting PBX Stats API Keys and Documentation
    • Working with PBX Stats
      • Stats by Queue
      • Queue Manager
      • Stats by Agent
      • Tasks
      • Realtime Monitoring
      • Realtime Actions: Listen, Whisper, Barge, Split Recording
      • Listen, Whisper and Barge from Softphone
      • Creating Report Templates
      • CDRs
    • Managing Agents
      • Configuring a Device and Logging In to MicroSIP Softphone
      • Configuring a Device and Logging In to Zoiper Softphone
  • FAQs
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Need to Configure My Home Firewall for VoIP?
    • What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
    • Do You Support Any SIP TLS SRTP Encryption Methods?
    • How Can I Whitelist Specific IPs Under Click2Call ACL?
    • Can I Add a Second Queue to an Inbound Number?
    • How to Create Outbound/Inbound Configuration in my PBX?
    • How Can I Setup C2C After I Switch to a New CRM?
    • How Can I Monitor the PBX Extension Latency?
    • How Can VPN Affect VoIP Calls?
  • Troubleshooting
    • PBX Call Quality Issues
    • Access to PBX Stats Denied
    • 2FA Login Issues
    • When I Click the Click2Call Link, it Says the Webpage is Unavailable and Does Not Initiate a Call
    • Not Receiving an Incoming Call When Using Listen or Whisper

CommPeak Softphone

  • Getting Started
    • System Requirements
    • CommPeak Softphone Options
      • Standalone CommPeak Softphone
      • Built-in CommPeak Softphone
      • Web-Based Softphone Widget
      • Built-in Softphone for JWT-Enabled SIP Accounts
    • Interface Description
    • How SSO Login Works in Softphone
  • Operating Standalone CommPeak Softphone
    • Making Calls
    • Active Call Functions
    • Call History
    • Phonebook
    • Listen, Whisper, and Barge
    • Available and DND Statuses
    • Rating Calls
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio
      • Help and Support
  • Operating Built-in CommPeak Softphone
    • Making Calls
    • Active Call Functions
    • Call History
    • Phonebook
    • Listen, Whisper, and Barge
    • Available and DND Statuses
    • Rating Calls
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio
      • Help and Support
  • FAQs
    • What Do I Need to Make Calls with CommPeak Softphone?
    • Can I Transfer Calls in CommPeak Softphone?
    • What DTMF Modes Does CommPeak Softphone Have?
    • How Can I Check My Sound?
    • How Can I Improve the Audio Quality of Calls?
    • How Can I Check my Ping/Jitter in Softphone?
    • How Can I Add One More Call to the Active Call?
  • Troubleshooting
    • Not Receiving Initial Softphone Calls for Dialer Predictive Mode
    • Microphone Volume Automatically Decreases
    • Unable to Make or Receive Calls
    • Choppy or Distorted Audio
    • Echo During Calls
    • One-Way Audio
    • Dropped Calls
    • Extension Registration Issues

Reseller

  • Getting Started
    • Starting with CommPeak Reseller Program
  • Working with CommPeak Reseller Program
    • Commission Payout
    • Viewing Your Balance
    • Managing Your Customers

Service Testing

Learn how to test the VoIP services offered by CommPeak

Suggest Edits

Check the pages below to learn more about testing the CommPeak VoIP Services (Voice over Internet Protocol services):

  • CommPeak Speed Test
  • Realtime System Status
  • Running an Echo Test.

Updated 8 days ago


Products

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  • Cloud PBX
  • SMS Platform
  • DID Numbers
  • VoIP Service
  • LookUp
  • TextPeak
  • SMS API
  • Auto Dialer
  • Softphone
  • Speech-to-Text

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