Resetting Your Password
Reset a forgotten CommPeak password or recover access to your account if you can't log in.
If you've forgotten your CommPeak password or can't sign in for any other reason, request a password recovery link from the login screen.
Requesting a recovery link
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On the CommPeak Portal login screen, click Can't log in?
Log in to continue screen
2. On the Not able to log in? screen, enter the email address associated with your CommPeak account and complete the Cloudflare human verification.
Not able to log in? screen
3. Click Send recovery link. The portal confirms that the link is sent.
Recovery link sent message
4. Check your inbox for an email from CommPeak and click Change my password and follow the link to set a new password.
Password reset instructions
NOTEYour new password must contain at least 8 characters, both upper and lower case letters, and at least one number.
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After the password is successfully updated, you get the following notification and can proceed to logging in with your new password.
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If the code doesn't arrive within a minute, click Resend it and check your inbox once again.
The link to resend the code
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Alternatively, go back by clicking Return to login.
NOTEThe option to change your password is also available under Profile > Change Password or Email.
See Your Profile to learn more.
If you don't receive the recovery email
For help resolving common CommPeak Portal login issues, see Login Difficulties in CommPeak Portal.
NOTE
- Before you proceed with any troubleshooting steps, make sure to check your spam folder.
- If your issue isn't covered in the troubleshooting section submit a support request.
Updated 14 days ago