Your first SIP account appears in your CommPeak Portal automatically after signup, and you can add more later. By default, you are limited to 10 SIP accounts, but if you need even more, you can create a respective request to our support team.

The following sections explain how to modify SIP account settings according to your needs.

Resetting Password

You need to reset the password for your SIP account:

• to create a permanent password for your first SIP account‍‍
• after you switch from IP-based to password-based authentication to create a permanent password
• when you forget your current password.

To reset the SIP account password:

1. Expand VoIP Services in the left pane.

2. Click the SIP Accounts tab.

3. On the SIP Accounts page, find the necessary account and click Edit credentials:

   

4. In the new window, click Send email.

5. The system will send you a password change confirmation email. To confirm the change, click the email's Edit Credentials button.

6. Enter a new password, confirm it, and click Save changes.

Modifying Username

The system will generate a username for your first SIP account. You can change it later and do the same for any other SIP account.

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NOTE

You need to specify the SIP account username and password in the softphone configuration to start making calls.

To modify the SIP account username:

1. Expand VoIP Services in the left pane.

2. Click the SIP Accounts tab.

3. Click Edit for the SIP account you wish to modify.

   

4. On the Edit SIP Account page that opens, scroll down to the Account section. Leave the Password authentication and enter your new username (eight characters or longer).

   

   Optionally, you can add extra authentication with an IP ACL (access control list) - specify one or more IPs from which you can access the SIP account with these credentials.

5. Click Save changes.

Increasing Channel Limit

You get one channel for outbound calls after signup:

It is the limit for your entire account. The limit increases after your trial ends and you top up your account‍. If you need more channels, open a support ticket.

Setting the Caller ID

For your first SIP account, the default Caller ID is the phone number you verified while activating your trial account. You can view it in the Caller ID editing the SIP account:

1. Expand VoIP Services in the left pane.
2. Click the SIP Accounts tab.
3. Click Edit for the SIP account you wish to modify.
4. Scroll down to the Caller ID section.

Later, you can change your default Caller ID to a different number, set a name to be displayed instead, or create a set of Dynamic Caller IDs.

You can find detailed explanations and steps for creating and editing Caller ID rules in this article‍.

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IMPORTANT

Changing the Caller ID is not available for trial accounts. You are limited to the phone number you have used for CommPeak signup. To use other numbers for calling, please first top up your account‍.

In the Caller ID section, you can:

• View the list of Caller ID rules set up for this SIP account.
• Activate or deactivate a previously created Caller ID rule using the toggle on the respective line.
• Edit Caller ID rules. To do this, click the edit button on the needed line.
• Create new Caller ID rules. Click the Create new rule button on the right of the table.

Changing Authentication Settings

You can switch from the default password to IP-based authentication. For more information, see a separate article about SIP Account Authentication.