Configuring SIP Accounts

Change SIP account settings: reset password, modify username, increase channel limit, set Caller IDs, and change authentication type.

Your first SIP Account appears automatically after signing up for your CommPeak Portal account. Navigate to VoIP Services > SIP Accounts to configure it or add more SIP accounts.

The controls located in the cubes at the top of the SIP Accounts page let you:

The table below explains each column in your SIP account settings.

Column TitleExplanation
NameThe label you assign to identify your SIP account
Auth TypeAuthentication type (password or IP-based)
Channel LimitThe number of concurrent calls the SIP account can support
StatusIn Process - The SIP account is being configured
Active - The SIP account is functioning and can send or receive calls. You can enable the JWT authentication for it.
Inactive - The SIP account is turned off and will not be used for call routing or registration until re-enabled. This status is useful for temporarily deactivating an account without deleting it.
ControlsYou can perform the following actions:

1. Edit credentials (for password-based accounts)
2. Modify SIP account settings as explained in the following sections
3. Delete the SIP account
4. Launch the CommPeak Softphone to make and receive calls by clicking the dial icon (available for JWT-enabled SIP accounts only)

The following sections explain how to adjust SIP account settings to suit your specific requirements.

Resetting Password or Changing Username

You need to reset the password or change the authentication username for your SIP account:

To change the SIP account password or username:

  1. Expand VoIP Services in the left pane.

  2. Click the SIP Accounts tab.

  3. On the SIP Accounts page, find the necessary account and click Edit credentials:

    Screenshot of SIP account data in CommPeak Portal

    SIP account data in CommPeak Portal

  4. In the new window, click Send email.

Screenshot of editing SIP account credentials

Editing SIP account credentials

  1. The system will send you a password change confirmation email. To confirm the change, click the Edit Credentials button from the email.
Screenshot of an email alert of editing SIP account credentials

Email alert of editing SIP account credentials

  1. Enter the username, a new password, confirm the password, and click Save changes.
Screenshot of setting new SIP account password

Setting new SIP account password and username

Increasing Channel Limit

You get one channel for outbound calls after signup:

Screenshot of SIP accounts page with channel limit

SIP Accounts page with channel limit

It is the limit for your entire account. The limit increases after your trial ends and you top up your account‍. If you need more channels, open a support ticket.

Setting the Caller ID

For your first SIP account, the default Caller ID is the phone number you verified while activating your trial account. You can view it in the Caller ID editing the SIP account:

  1. Expand VoIP Services in the left pane.
  2. Click the SIP Accounts tab.
  3. Click Edit for the SIP account you wish to modify.
  4. Scroll down to the Caller ID section.

Later, you can change your default Caller ID to a different number, set a name to be displayed instead, or create a set of Dynamic Caller IDs.

You can find detailed explanations and steps for creating and editing Caller ID rules in Dynamic Caller IDs article‍.

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IMPORTANT

Changing the Caller ID is not available for trial accounts. You are limited to the phone number you have used for CommPeak signup. To use other numbers for calling, please first top up your account‍.

Screenshot of Caller ID settings in SIP account

Caller ID settings in SIP accounts

In the Caller ID section, you can:

  • View the list of Caller ID rules set up for this SIP account.
  • Activate or deactivate a previously created Caller ID rule using the toggle on the respective line.
  • Edit Caller ID rules. To do this, click the edit button on the needed line.
  • Create new Caller ID rules. Click the Create new rule button on the right of the table.

Changing Authentication Settings

You can switch from the default password to IP-based authentication. For more information, see a separate article about SIP Account Authentication.