Making Calls

Detailed instructions for making and receiving calls in both full and mini modes.

Learn how to start a call or receive an incoming call. To complete your call, click the red call end button.

Outgoing Calls

To start an outgoing call, act as follows in full or mini modes.

Full mode:

  1. Click numbers on the dialpad or enter the number into the field above it.

  2. If you have configured several SIP accounts, select the required one. Disconnected SIP accounts will be grayed out. See how you can reconnect a SIP account in Settings.

  3. Then click the dial button. ​

    Screenshot of the Softphone dialpad: full mode

    Softphone dialpad: full mode

Mini mode:

  1. Enter the number in the suggested field.

  2. Optionally, select the SIP account.

  3. Click the dial button.

    Screenshot of the Softphone Dialpad: mini mode

    Softphone Dialpad: mini mode

Incoming Calls

❗️

IMPORTANT

You won't receive any calls if the DND status is enabled. You can learn how to exit DND and receive calls again from Available and DND Statuses article.

If the Auto-Answer feature is turned on for the SIP account you are using, the ringtone will play for the number of seconds you have set. Then the ringtone will be interrupted by a short beep signal, meaning that you have been connected and can start talking.

Full mode:

Screenshot of the incoming call screen: full mode

Incoming call screen: full mode

Mini mode:

Screenshot of the incoming call screen: mini mode

Incoming call screen: mini mode