Learn how to start a call or receive an incoming call.

To complete your call, click the red call end button.

Outgoing Calls

To start an outgoing call, you can select from two options:

• Entering a phone number or
• Clicking a telephone number link.

Entering Phone Number

To initiate a call by entering a phone number, act as follows in full or mini modes.

Full mode:

1. Click numbers on the dialpad or enter the number into the field above it.

2. If you have configured several SIP accounts, select the required one. Disconnected SIP accounts will be grayed out. See how you can reconnect a SIP account in Settings.

3. Then click the dial button. ​

   

Mini mode:

1. Enter the number in the suggested field.

2. Optionally, select the SIP account.

3. Click the dial button.

   

Clicking Telephone Number Link

You can also initiate a call by clicking the phone link directly in your Windows web browser and then dialing via the CommPeak Softphone app (starting from Softphone v.6.2.7).

Softphone automatically registers itself to handle the "tel:" link protocol. You can then add the application to the system's default apps list (Settings > Apps > Default apps).

After you select Softphone as the default app for opening "tel:" links, every time you click a telephone number link in a web browser, that number will automatically be populated within the Softphone application.

Using Predefined Dialing Prefixes

You can also use predefined prefixes to match your call center's specific dialing requirements. If your manager has enabled this feature, a drop-down menu will appear next to the destination bar on your Softphone instance.

Prefixes are loaded automatically upon login based on your user settings.

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NOTE

This feature is available on the Standalone CommPeak Softphone, Built-in CommPeak Softphone, and Web-Based Softphone Widget.

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Important

The prefix dropdown is hidden by default. It will only appear in the full mode version of your instance if your manager has configured specific prefixes for your account.

To use the feature, choose the required prefix (which may include numbers, *, or #) from the drop-down list and the softphone automatically adds the selected prefix to the beginning of the phone number you are calling.

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NOTE

If the Auto-Answer feature is turned on for the SIP account you are using, the ringtone will play for the number of seconds you have set. Then, the ringtone will be interrupted by a short beep signal, meaning that you have been connected and can start talking.

Full mode:

Mini mode: