Issue

Messages are blocked or flagged due to compliance issues.

Possible Causes and Solutions

CommPeak SMS service users might experience occasional challenges with messages blocked or flagged due to compliance or regulatory issues.

Reason 1. Content Restrictions

Carriers might filter out messages containing prohibited keywords or phrases. Ensure that your messages comply with local regulations and carrier policies.

You can check the Creating Campaigns page for more details on how to make various settings related to the message(s) you will be sending.

Reason 2. Opt-In Requirements

Verify that recipients have opted in to receive messages from you.

Please contact CommPeak's support team via their contact page for further assistance.

Reason 3. Wrong Sending Hours

Marketing content has some specific sending hours (inside TextPeak).

Please check the Sending Hours article for more details.

Reason 4. Specific Country Messaging Not Supported

Not all senders can support messaging to every country and sometimes you need to register senders to be able to message this country.

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NOTE

Please check our DID Numbers Global Coverage page or contact CommPeak support for more information about SMS services in your country.