A SIP Trunk is a connection to another media server that supports the SIP protocol. We create trunks between the Cloud PBX and an outside provider, PBX, or POP.

After creating trunks, you can use them in dialing rules for a specific country, user group, or lead.

Managing Existing Trunks

You can find trunks in Settings > Outbound Settings on the Trunks tab.

By default, you have at least one main trunk set, and you can add more.

On the Trunks page, you can see a table with all created trunks.

Testing Trunks

You can test your trunks to check if they work properly.

You can open the tester by clicking the Test trunks button on the Trunks page. Alternatively, select Test Trunk in Actions for the needed trunk. The testing feature is also available as one of the steps of trunk creation.

To test a trunk:

1. Open the trunk tester. It will appear in a pop-up window.

   

2. Choose a campaign to use the caller IDs associated with it, or insert a caller ID manually instead.

3. Select the trunk you need from the drop-down list.

4. Specify the destination phone number.

5. Click Run test. You will get a notification with the response.

   

Creating a New Trunk

To create a new trunk:

1. Click Create New Trunk at the top right of the page.

2. Add the trunk name, SIP username, SIP password, tech prefix, and server.

3. The trunk URI will be formed from the SIP username, password, tech prefix, and server.

4. Select how you are going to use the trunk: as a primary, backup, or failover route.

5. Select the checkbox for equal load distribution among primary trunks within each routing rule.

   

6. Assign the trunk to one or more rules from the drop-down lists, depending on how you will use it.

   • Prefix Rule - rules based on country prefixes
   • Route Rule - rules combining trunks that have the same settings and restrictions.

7. Test the trunk as described in the section above.

8. Click Create at the bottom of the page.
   The new trunk will be added to the list of your trunks.

Disabling a Trunk

To disable a trunk on all the routing rules, go to Actions , select Edit, and then remove checkmarks from all the checkboxes.

However, if you want to remove a trunk from a specific routing rule, go to Dialing Routes and, under Actions, click Unassign trunk from this rule.