Issue

The Speech to Text service does not start or respond.

Possible Causes and Solutions

CommPeak users may experience issues with the Speech-to-Text service not starting or responding for the following reasons:

Reason 1. Microphone Access

Ensure that the application has permission to access your device's microphone. Check your device's privacy settings to confirm this.

Reason 2. Browser Compatibility

If using a web-based interface, ensure that your browser supports the necessary technologies for speech recognition.

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NOTE

You can also check the Speech Recognition Management article to learn how to set up your system's Speech-to-Text flow and control which calls will be transcribed (converted to text)