Issue

The Speech to Text service does not start or respond.

Possible Causes and Solutions

CommPeak users may experience issues with the Speech to Text service not starting or responding for the following reasons:

Reason 1. Microphone Access

Ensure that the application has permission to access your device's microphone. Check your device's privacy settings to confirm this.

Reason 2. Browser Compatibility

If using a web-based interface, ensure that your browser supports the necessary technologies for speech recognition.

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NOTE

You can also check the Speech Recognition Management article to learn how to set up your system's Speech-to-Text flow and control which calls will be transcribed (converted to text)