CommPeak Softphone is the default WebRTC client in PBX Stats, Dialer or Cloud PBX.

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NOTE

The built-in softphone application contains all the features and benefits of the standalone CommPeak Softphone except for multiple SIP accounts and mini mode.

PBX Stats

In PBX Stats, CommPeak Softphone is available in agent workspace if agents sign in with the Use our WebRTC as your device option selected.

The softphone launches automatically in a pop-up window after the agent clicks the green dial button.

Dialer / Cloud PBX

In Dialer or Cloud PBX, CommPeak Softphone launches automatically in a pop-up window if the Use WebRTC option is chosen in SIP Settings for the user.