The CommPeak Softphone is the default WebRTC client integrated into PBX Stats, CommPeak Dialer, and Cloud PBX platforms.

📘
NOTE
The built-in Softphone application includes all the features and benefits of the standalone CommPeak Softphone, except for multiple SIP Account support and mini mode functionality.

PBX Stats

In PBX Stats, the CommPeak Softphone is available within the agent workspace when agents sign in with the Use our WebRTC as your device option selected.

Screenshot of the **Use our WebRTC as your device** option selected — **Use our WebRTC as your device** option selected

The softphone automatically launches in a pop-up window.

Dialer / Cloud PBX

In Dialer or Cloud PBX, the Built-in CommPeak Softphone automatically launches in a pop-up window when the Use WebRTC option is selected in the SIP Settings for the user.

Screenshot of the Softphone launched automatically with the **Use WebRTC** option selected — Softphone launched automatically with the **Use WebRTC** option selected

In CommPeak Dialer, if you enable new Agent Workspace, you start receiving calls from your phone client as soon as you clock in.

Screenshot of receiving incoming call in Predictive mode — Receiving incoming call in Predictive mode