Viewing and Downloading Speech Transcripts

You can view your voice recordings converted to text in Speech to text > Recognitions.

Here, you can filter the recognitions by language, keywords, identifier, and date.

The transcription records are arranged in the table with the recording details and have two action buttons: View and Play.

Viewing Transcript Records

To see a transcript, click View in the recording's row. The Speech Recognition window opens, with the recognition ID in its title, and shows the following AI-generated details:

• Call Score: A rating of the call's quality and value, shown as a percentage.
• Summary: A short overview of the call, for example, why the customer called, what the agent did, and how the call ended.
• Transcript: The AI-transcribed conversation, split into messages by audio channel. Each message shows its channel (Channel 1 or Channel 2) and the time it starts in the recording, in hh:mm:ss format.

Channel 1 messages appear on the left and Channel 2 messages on the right, so you can follow the conversation like a chat thread.

To close the window, click Close.

Playing Transcript Records

To play the transcript, click the Play button.

Click the Pause button to pause playback and then Play to resume it. To control the volume, use the toggle on the right.

To download the recording to your drive or change the playback speed, click the three dots on the right and select the needed option.