Call Rating
Learn about the call rating feature that enables you to easily give feedback about the call quality and report call issues.
Agents can rate the call quality and report call issues during the call or after it.
Managers can identify problematic calls in the Call Record List report and review issue descriptions along with precise timestamps to understand when each issue occurred.
You can activate the call rating feature in the Extended Settings section under General Settings.
In the sections below, we demonstrate how to submit call issues in the predictive dialing mode and during manual calls.
How to Report Issues with Predictive Calls
Submit any problems during the call
Reporting issues with calls
or from the Feedback page
Reporting issues from feedback
How to Report Issues with Manual Calls
You can report issues during the call
Reporting issues during manual calls
or after it has ended
Reporting issues after manual calls
Updated 6 days ago