Issue

Manual calls are not showing in the realtime reports.

Troubleshooting Steps

Perform the following steps:

• Make sure that you are granted permission to view real-time reports.
• Check any network connection issues that may cause a delay in displaying realtime data.

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NOTE

Please check the CommPeak Speed Test page that provides more details about how you can assess your connection's speed and quality.

• Clear the cache and restart your browser.

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NOTE

Reach out to CommPeak support if you need to include additional role resources.