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Interface Description

Introduction to the CommPeak Softphone interface in full and mini modes

CommPeak Softphone application can work in two modes: the full mode and the mini mode.

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NOTE

Mini mode is not available in the Built-in CommPeak Softphone and Web-based Softphone Widget.

Dial view

Dial view in full mode:

Screenshot of the dial view in full mode

Dial view in full mode

Dial view in mini mode:

Screenshot of the dial view in mini mode

Dial view in mini mode

Call view

Call view in full mode:

Screenshot of the call view in full mode

Call view in full mode

Call view in mini mode:

Screenshot of the call view in mini mode

Call view in mini mode

Network and audio status indicators

Starting from Softphone v6.2.15, the call view displays real-time status indicators for critical network and audio settings:

  • TURN: Enabled or Disabled (default).
  • STUN: Enabled or Disabled (default).
  • Noise Suppression: Enabled (default) or Disabled.

The indicators appear during an active call and in the call feedback form, so you always know which settings are currently active.

Screenshot of the call view with the status indicators highlighted

Call view with the status indicators highlighted

If you experience poor call quality, check the indicators and toggle the settings in Audio Settings.

For details on when to enable these settings, see Why Enable STUN/TURN in CommPeak Softphone?