Call History

To view the list of your recent calls (call history), click History at the bottom of the screen.

Screenshot of the History button — **History** button

The call history is divided between two tabs, All and Missed, to help you manage your leads and follow-ups more efficiently. The All tab displays all the calls made (incoming, outgoing, and missed). The Missed tab displays missed calls only.

All Tab

A focused view designed for high-priority follow-ups and where you can check the complete log of every call activity with the following status indicators:

Inbound Success: Indicated by a green icon (incoming arrow).
Outbound Success: Indicated by a dark blue icon (outgoing arrow).
Missed/Failed: Indicated by a red icon (missed/declined arrow).

Missed Tab

This tab only displays unsuccessful call attempts (red icons).

Intelligent Call Logs

Both tabs use the call cards arranged in the chronological order defined in the table below.

Section	Logic	Timestamp Format
TODAY	Calls made/received between 00:00 and 23:59 of the current date.	`HH:mm` (e.g., 01:48)
YESTERDAY	Calls made/received during the previous 24-hour calendar day.	`Day HH:mm` (e.g., Tue 15:21)
OLDER	Any calls made prior to YESTERDAY.	`Month DD, HH:mm` (e.g., Mar 29, 16:32)

Each call entry displays:

Status Icon: Visual indicator of the call type.
Phone Number/Name: Primary bold text.
Attempt Counter: If the call count is >1, (n) is shown next to the number.
Location/Label: Geographic origin (e.g., United Kingdom) or line type (e.g., Mobile).
Timestamp: The time or date of the most recent attempt.
Quick Action (Call): A phone handset icon on the right for immediate redial.

Advanced Call Grouping & Info

To keep your history clean, the Softphone automatically merges sequential missed calls from/to the same number. Instead of seeing the same number five times, you will see a single entry with a counter in parentheses - for example, 0307957112377 (5).

Screenshot of the grouped missed calls — Grouped missed calls

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NOTE
Even if a number was eventually reached, any previously missed attempts will still be grouped and displayed here for your records.

Call Info

To access the call info, hover over the needed call record and click the three dots.

In the Call Info panel that opens, you can see the type of the call, its day, time, duration, and status.

Optionally, click the green phone handset Call button for immediate redial.

Screenshot of the missed call information — **Call Info** screen

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NOTE
If a number was missed multiple times but eventually answered, only the missed attempts appear here (grouped).