Issue

Errors occur when integrating CommPeak Cloud PBX with Customer Relationship Management (CRM) systems.

Possible Causes and Solutions:

The issues with integrating CommPeak Cloud PBX with Customer Relationship Management (CRM) systems can have several reasons:

Reason 1. API Configuration Errors

Ensure that API keys and endpoints are correctly configured according to CommPeak's integration guidelines.

Review CommPeak's API documentation for guidance.

Reason 2. Data Mapping Issues

Verify that the data fields in the PBX correspond to the data fields set in the CRM correctly to prevent mismatches.

Reason 3. Permission Restrictions

Confirm that both systems have the necessary permissions to access and modify data.