Organize agents into virtual groups called "desks", which are essential for displaying agent information on the Realtime page in PBX Stats, and configure desk settings by renaming, assigning queues, and managing agent lists.
CManage agents in PBX Stats by adding single or bulk agents, editing login and name details, resetting passwords, and deleting agents, all while maintaining permissions and security controls.
Configure pause types in PBX Stats by creating custom statuses for agents and managers to indicate unavailability, with options for work-related or personal reasons.
Manage users in PBX Stats by creating new accounts, editing existing ones, and deleting unnecessary ones. Assign users roles and desks, enable or disable their accounts, and configure two-factor authentication (2FA) for added security.
