Configuring PBX Stats

Organize agents into virtual groups called "desks", which are essential for displaying agent information on the Realtime page in PBX Stats, and configure desk settings by renaming, assigning queues, and managing agent lists.

Manage agents in PBX Stats by adding single or bulk agents, editing login and name details, resetting passwords, and deleting agents, all while maintaining permissions and security controls.

Manage devices in PBX Stats by adding single or bulk devices, editing login and Caller ID details, resetting passwords, and deleting devices.

Configure pause types in PBX Stats by creating custom statuses for agents and managers to indicate unavailability, with options for work-related or personal reasons.

This page shows the reports scheduled to run recurrently and allows you to create a new scheduled report based on an existing template.

Manage users in PBX Stats by creating new accounts, editing existing ones, and deleting unnecessary ones. Assign users roles and desks, enable or disable their accounts, and configure two-factor authentication (2FA) for added security.

ULearn how to manage roles in PBX Stats: create, modify, or enable permissions.

Create custom or predefined webhooks and define custom parameters.

The users with admin permissions can create various parameters on the Admin page from available templates and edit or delete existing parameters.

View the list of active users in your CommPeak Cloud PBX Stats, control users’ activity and disconnect unwanted users as a security measure.

Generate reports of all actions taken by users within a selected timeframe and of the Listen, Whisper, and Barge actions in particular.

Learn how to mask phone numbers in PBX Stats using admin parameters or user roles, controlling which digits are hidden on CDRs and Realtime pages.

Generate and manage API keys in PBX Stats for secure data access. Easily create, view, and delete API keys through your profile.