Set Inbox Working Hours

Define the schedules that mark when your TextPeak Inbox teams are available, and reuse those schedules to trigger out-of-office auto replies.

In the Working hours view, Inbox admins or managers (provided they hold the corresponding Inbox role permissions) can create and manage named schedules. Each schedule defines a time zone, the days of the week, and the hours within those days when the team is considered available.

Saved schedules are then selectable when you set up out-of-office auto replies, so a contact who messages outside the team's working hours gets an automatic acknowledgement.

To access the Working hours tab options:

Log in to TextPeak

In your browser, log in to TextPeak with manager access privileges.

Open Inbox

In the main TextPeak menu, select the Inbox tab.

Open Settings

Click Settings at the bottom of the Inbox sidebar.

Open Working Hours

In the Availability & Library group, click Working Hours.

Screenshot of the Inbox Working hours tab — **Inbox Working hours** tab

❗️
IMPORTANT
Inbox agents have no access to the Settings > Working hours page and can manage conversations only.

Creating a working hours schedule

To create a new schedule:

Add working hours

Click Add working hours.

Name the schedule

In the dialog that opens, enter a descriptive Name for the schedule, such as EU Support - Weekdays.

Select the time zone

Select the Time zone that the schedule applies to.

Set the days and hours

For each day of the week, toggle the day on or off and enter the start and end times during which the team is working.

Screenshot of the Define new Working hours settings dialog — **Define new Working hours settings** dialog

Save the schedule

Click Save to confirm.

Check the new schedule

The new schedule appears in the Working hours table with its name, time zone, and a summary of the active days.

Screenshot of the new Working hours record created — New working hours record created

Editing a schedule

To edit an existing schedule:

Edit the schedule

In the Working hours table, click the pencil action icon next to the schedule you want to update.

Screenshot of the Working Hours action buttons — Working hours action buttons

Change the details

In the Edit Working hours settings dialog, change the name, time zone, days, or hours as needed.

Screenshot of the Edit Working Hours dialog — **Edit Working Hours** dialog

Save the changes

Click Save.

📘
NOTE
Updates apply immediately to every auto reply that uses the schedule. Out-of-office windows recalculate the next time a contact sends a message.

Deleting a schedule

To delete a schedule:

Delete the schedule

Click the bin action icon next to the schedule you want to delete.

Screenshot of the removing working hours confirmation dialog — Removing working hors confirmation dialog

Confirm the deletion

In the confirmation dialog, click Confirm to confirm.

Go back

Click Cancel to navigate back to the Inbox Settings menu.

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IMPORTANT
You cannot delete a schedule that is currently assigned to an active auto reply. Remove or reassign the auto reply first, then delete the schedule.